Six Sigma provides a framework for quality improvement and business excellence. Introduced in the 1980s in manufacturing, the concept of Six Sigma has gained popularity in service organizations. After initial success in healthcare and banking, Six Sigma has gradually gained traction in other...

Ziel der Arbeit ist die Entwicklung eines qualitätsorientierten Beschreibungsmodells für Nutzungsszenarien in E-Publishing und E-Learning. Wichtige Trends wie die Transparenz und Offenheit von Formaten, Strukturen und Prozessen werden einbezogen (Open...-Bewegung), ebenso die Frage nach...

Purpose – This paper aims to compare and contrast the career experiences and development needs of British and Australian quality managers. Design/methodology/approach – The results of a postal survey of the careers of British quality managers are compared with Australian quality managers...

In a world of intense competition, Six Sigma is considered to be an important management philosophy, supporting organisations in their efforts to obtain satisfied customers. As financial service organisations have been slow to adopt Six Sigma, issues concerning its implementation are of major...

Increasing customer demand for quality products and services have virtuallyforced organisations to adopt quality in every aspect of their business enterprises.Due to dynamic technological, political and economic changes in the world ofbusiness, the science of management is volatile. Higher...

United States companies are facing increased competition as business continues to grow globally. This is true for large companies and small-to-medium enterprises (SMEs), as well as manufacturing and non-manufacturing organizations. To remain competitive, organizations need to improve product...

This research proposes a normative approach in two infrastructural manufacturing decisions: quality and product development. Quality, as employed in the research, is defined as satisfying customer needs given a market segment. Product defects lead to customer dissatisfaction and have a negative...

Šio darbo tikslas yra išsiaiškinti ar Šeši Sigma yra tinkama valdymo priemonė pramonės įmonėms, siekiant verslo tobulumo ir kaip šią priemonę reikėtų įgyvendinti. Pirmoje darbo dalyje – teorinėje analizėje, remiantis įvairių autorių šaltiniais, pateikiamas supažindinimas...

Six Sigma is considered to be an important management philosophy to obtain satisfied customers. But financial service organisations have been slow to adopt Six Sigma issues so far. Despite the extensive effort that has been invested and benefits that can be obtained, the systematic...

Globalisation of markets has brought about enormous challenges andopportunities for business organisations. The prevailing business environmentpropels organisations to improve and create value in order to remaincompetitive. Improvement and value creation begin internally and get...