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Auf der Suche nach operativer Exzellenz im Krankenhaus: Logistik als Rationalisierungsinstrument und strategischer Wettbewerbsfaktor in einem dynamischen Marktumfeld
Walther, Markus - 2005
Restrukturierungsansätze im Krankenhaus. … the existing structures in the health care sector in general and the hospital sector in particular. The environmental … the hospital sector and with it catalyze the need for economic action. Besides medical necessities, the economic paradigm …
Persistent link: https://www.econbiz.de/10009451142
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On Hospital Competition: Quality, Efficiency, and Ownership
Herr, Annika - 2009
In this research we will focus on three topics which we think are particularly relevant for hospital competition: i … to detect and reduce inefficiencies in this market. Therefore, hospital inefficiency is one main aspect in our research … (Chapters 3 and 4). Our research sheds some light on market outcomes by hospital ownership type given their respective …
Persistent link: https://www.econbiz.de/10009451161
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Incentive Compatibility and Efficiency in the Contractual Insurer-Provider Relationship - Economic Theory and Practical Implications: The Case of North Carolina
Schmid, Andreas - 2007
Die Arbeit besch?ftigt sich mit der optimalen Vertragsgestaltung zwischen Krankenversicherern und Leistungserbringern. Ausgehend von verschiedenen Aspekten der Vertragstheorie erfolgt eine Spezifikation auf die Besonderheiten des Gesundheitswesens. Der Fokus liegt einerseits auf einer...
Persistent link: https://www.econbiz.de/10009485586
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Investigating consumer-brand relationships
Birk, Matthias Maximilian - 2010
ziehen. Artikel 2 untersucht den Zusammenhang von Kundenzufriedenheit und Loyalität. Artikel 3 analysiert …
Persistent link: https://www.econbiz.de/10009467259
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The effect of service evaluations on behavioral intentions and quality of life
Dagger, Tracey S.; Sweeney, Jillian C. - 2006
Understanding the contribution of marketing to economic and social outcomes is fundamental to broadening the focus of marketing. The authors develop a comprehensive model that integrates the impact of service quality and service satisfaction on both economic and societal outcomes. The model is...
Persistent link: https://www.econbiz.de/10009448068
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International joint venture (IJV) marketing performance: alternative approaches to performance measurement
Julian, Craig C - 2005
This paper assesses International Joint Venture (IJV) marketing performance in the Republic of Thailand, as opposed to general business performance. Furthermore, the paper develops an objective measure to assess IJV marketing performance and compares two different types of measures for measuring...
Persistent link: https://www.econbiz.de/10009475216
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Negative evaluations of service quality - a framework for identification and response
Dawes, Jillian; Rowley, Jennifer - 1999
Full-text of this article is not available in this e-prints service. This article was originally published [following peer-review] in Journal of Marketing Practice: Applied Marketing Science, published by and copyright Emerald Group Publishing Ltd.
Persistent link: https://www.econbiz.de/10009455182
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Consumer perceptions of supermarket service quality : scale development, measurement and validation / Manilall Dhurup
Dhurup, Manilall - 2003
During the last decade much research has been done on consumer perceptions in the so-called pure services with scant attention being devoted to the analysis of retail services associated with the marketing of goods. However, in recent years the service quality debate received much attention and...
Persistent link: https://www.econbiz.de/10009456107
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Pengaruh Kualitas Pelayanan Terhadap Kepuasan Dan Loyalitas Pelanggan Kasimura Supermart Di Medan
Hendra - 2011
The developments of retailer venture in Indonesia, particularly in Medan city has been growing recently. These were indicated by more and more investors who are running business in the same retailer field, no matter small scale or big scale business venture. Medan city retailer ventures have...
Persistent link: https://www.econbiz.de/10009464223