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Consumer perceptions of supermarket service quality : scale development, measurement and validation / Manilall Dhurup
Dhurup, Manilall - 2003
proposed service quality dimensions and overall service quality? In order to develop and validate a measurement model for … and contribute to the ongoing debate on the measurement of service quality and its relationship with customer satisfaction. …
Persistent link: https://www.econbiz.de/10009456107
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Auf der Suche nach operativer Exzellenz im Krankenhaus: Logistik als Rationalisierungsinstrument und strategischer Wettbewerbsfaktor in einem dynamischen Marktumfeld
Walther, Markus - 2005
-häusern erschleißen lassen. Konkret soll das „Versprechen“ des betriebswirtschaftlichen Feldes der Logistik für die Lösung der Kosten- und … Ineffizienzen dargestellt und Handlungsempfehlungen abgeleitet. Die Einordnung der Logistik in einen breiteren branchenstrukturellen … will be derived.On a more theoretical level the role of logistics management will be described in a broader research …
Persistent link: https://www.econbiz.de/10009451142
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Investigating consumer-brand relationships
Birk, Matthias Maximilian - 2010
ziehen. Artikel 2 untersucht den Zusammenhang von Kundenzufriedenheit und Loyalität. Artikel 3 analysiert …
Persistent link: https://www.econbiz.de/10009467259
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Product warranty logistics: Issues and challenges
Murthy, D. N. P.; Solem, O.; Roren, T. - 2004
the manufacturer. Warranty logistics deals with various issues relating to the servicing of warranty. Proper management of … warranty logistics is needed not only to reduce the warranty servicing cost but also to ensure customer satisfaction as … customer dissatisfaction has a negative impact on sales and revenue. Unfortunately, warranty logistics has received very little …
Persistent link: https://www.econbiz.de/10009448246
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Paslaugų kokybės vertinimas įmonėse UAB „Tebūnie švara” ir UAB „Šiaulių Tiekimo Bazė” logistiniu aspektu
Paulauskis, Algirdas; Kazarjan, Robert - 2010
, conceptions of logistics. In the practical part of this work are described analyzed companies and their activities. There are also …
Persistent link: https://www.econbiz.de/10009478740
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An empirical investigation of the successful implementation of quality management in service organisations
Mahmood, Zahid; Faculty of Management - University of Western Sydney, Hawkesbury - 2000
Quality management (QM) is a holistic management philosophy that emphasises the involvement of every employee at different levels of an organization to achieve customer satisfaction and improve organizational effectiveness through continuous process improvement. There has been a rising interest...
Persistent link: https://www.econbiz.de/10009482256
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E-Publishing im wissenschaftlichen Umfeld: Qualitätssicherung und Nutzungsszenarien
Roth-Steiner, Roland - 2008
Ziel der Arbeit ist die Entwicklung eines qualitätsorientierten Beschreibungsmodells für Nutzungsszenarien in E-Publishing und E-Learning. Wichtige Trends wie die Transparenz und Offenheit von Formaten, Strukturen und Prozessen werden einbezogen (Open...-Bewegung), ebenso die Frage nach...
Persistent link: https://www.econbiz.de/10009475320
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The effect of service evaluations on behavioral intentions and quality of life
Dagger, Tracey S.; Sweeney, Jillian C. - 2006
Understanding the contribution of marketing to economic and social outcomes is fundamental to broadening the focus of marketing. The authors develop a comprehensive model that integrates the impact of service quality and service satisfaction on both economic and societal outcomes. The model is...
Persistent link: https://www.econbiz.de/10009448068