Ghose, Anindya; Sundararajan, Arun - NYU Stern School of Business; NYU Stern School of Business - 2005
We present a framework for measuring software quality using pricing anddemand data, and empirical estimates that … quantify the extent of qualitydegradation associated with software ver- sioning. Using a 7-month,108-product panel of software … sales from Amazon.com, we document theextent to which quality varies across different software versions,estimating quality …