While Information services function’s (ISF) service quality is not a new concept and has received considerable attention for over two decades, cross-cultural research of ISF’s service quality is not very mature. The author argues that the relationship between cultural dimensions and the...

Bei Entscheidungen über abzulösende oder neue Anwendungssysteme kann mitHilfe funktionaler Anforderungen immer nur der gegenwärtige odervorhersehbare Bedarf ermittelt werden. In einem turbulenten Umfeld sind dieAnwendungssysteme jedoch häufig langere Zeit im Einsatz als die...

Enterprise Systems (ES) or Enterprise Resource Planning (ERP) Systems have been widely adopted by organizations around the world with the global market revenue estimated by AMR Research (2009) at 37.5 billion US dollars in 2008 and is expected to continue growing. Given the huge investments made...

Die Arbeit leistet einen Beitrag zur interdisziplin?ren, l?nder?bergreifenden Forschung im Bereich der Wirtschaftsinformatik, mit Fokus auf internationale Projekte zur Einf?hrung von ERP-Systemen. Untersuchungen ergeben, dass l?nderspezifische Aspekte (insbesondere soziale, gesetzliche und...

Online price comparison agents (shopbots) allow consumers toinstantaneously receive price and other information from many onlineretailers. Online consumer clickstream data from ComScore Inc.demonstrate that consumers are increasingly using shopbots to conductsearch. This phenomenon raises such...

The purpose of this paper is to report on a study based around a commercial facilities management (FM) service provider's creation of an internal benchmark of how services for an acute hospital perform in terms of service quality. Principally, the paper discusses the emergence and significance...

Since the 1980s, industries and researchers have sought to better understand the quality of services due to the rise in their importance (Brogowicz, Delene and Lyth 1990). More recent developments with online services, coupled with growing recognition of service quality (SQ) as a key contributor...

The objective of this research was to assess the quality of service delivered by MTN to itssubscribers. The mobile telecommunications industry in South Africa is not sufficientlycompetitive and so mobile operators can afford to ignore the quality of services theyprovide to their subscribers...

As marketers and researchers we understand quality from the consumer's perspective, and throughout contemporary service quality literature there is an emphasis on what the consumer is looking for, or at least that is the intention. Through examining the underlying assumptions of dominant service...