Self-service technology (SST) has been widely adopted by service oriented companies in different settings, such as hotel, restaurant, and airport. Although customers are less hesitant about using SST nowadays than before, how to increase customer satisfaction and repeat patronage remains an...

Labour ‘flexibility’ is often portrayed as important to competitive success. Using evidence from an original survey of UK firms, this paper investigates the relationships between firms' use of, on the one hand, various flexible work practices, human resource management techniques, and...

Die Dissertation thematisiert die Wirkung von Informationstechnologie in Organisationen unter besonderer Berücksichtigung der motivationalen Aspekte der Organisationsmitglieder. Der theoretische Bezugsrahmen ist die Theorie der Strukturierung von Giddens und ihre Anwendung in der...

The ongoing financial and economic crisis (FEC) that started in 2007 already caused and still causes unprecedented damage for the economy worldwide. Its reasons and consequences illustrate the complex and dynamic environment in which companies act nowadays: Increasingly harmonized markets and...

Nationally representative data on family businesses are available in the 1998 Workplace Employee Relations Survey, alongside comparable information for other types of firms. We use these data to compare differences in the use of different consultation and communication procedures. We cover such...

The casual nature of employment in the construction industry makes planning human asset requirements a vague exercise. Human resource information systems (HRISs) offer a means of coping with these problems through improvements in the reliability, accuracy and accessibility of the human resources...

Human Resource Management (HRM) research, theory and practice overwhelming views the staffing of firms as a series of discrete functional activities, such as recruitment, selection and training. In this study, we investigate how organisation theory, specifically transaction cost economics (TCE),...

A criticism often levelled at poor HR practice is that practitioners "don’t know the business" or are "isolated in their ivory towers". However the diverse nature of the roles played by HR practitioners naturally leads to the development of networks not only within the organisation, but...

This paper suggests a linkage between work-life balance culture and competitive advantage through commitment and firm-specific human resources. The paper argues that a workplace culture supportive of employees balancing their work and non-work lives leads to their commitment to their...