Durchführung einer Geschäftsprozessanalyse zum Zwecke der Ermittlung von Schwachstellen und deren Ursachen mit dem Ziel der Optimierung der Prozessdurchlaufzeit.

Six Sigma provides a framework for quality improvement and business excellence. Introduced in the 1980s in manufacturing, the concept of Six Sigma has gained popularity in service organizations. After initial success in healthcare and banking, Six Sigma has gradually gained traction in other...

Ziel der Arbeit ist die Entwicklung eines qualitätsorientierten Beschreibungsmodells für Nutzungsszenarien in E-Publishing und E-Learning. Wichtige Trends wie die Transparenz und Offenheit von Formaten, Strukturen und Prozessen werden einbezogen (Open...-Bewegung), ebenso die Frage nach...

Purpose – This paper aims to compare and contrast the career experiences and development needs of British and Australian quality managers. Design/methodology/approach – The results of a postal survey of the careers of British quality managers are compared with Australian quality managers...

The Australian screen business is facing new challenges to stay competitive. Increasing globalization on the one hand offers new opportunities for service-related companies but on the other hand raises the competition in drawing the attention of production companies. Motivated by a lack of...

Configurable process models are integrated representations of multiple variants of a process model in a given domain, e.g. multiple variants of a shipment-to-delivery process in the logistics domain. Configurable process models provide a basis for managing variability and for enabling reuse of...

Process is perennial. Within any business activity or enterprise it is crucial that the variable of "operational efficiency" is maintained at sufficiently high levels, such that the return on investment is sustainable enough to justify its continued existence. Business Process Management (BPM)...

In a resource constrained business world, strategic choices must be made on process improvement and service delivery. There are calls for more agile forms of enterprises and much effort is being directed at moving organizations from a complex landscape of disparate application systems to that of...