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out commercial banks and dealing with recession but also for providing better public services. This paper analyses the … affected by the impact of the credit crunch on Private Finance Initiatives (PFIs). Commercial banks are now generally only …
Persistent link: https://www.econbiz.de/10009435323
traditional margin income and fee-based income for banks operating in Australia. Design/methodology/approach – Considering several … Australian banks. The results suggest that shareholders of banks will benefit from increased bank exposure to non-interest income … must be offered with respect to banks pursuing absolute returns rather than monitoring risk-return trade-offs, and so …
Persistent link: https://www.econbiz.de/10009441628
This study aims to explore the impact of self-service technologies (SSTs) on the behaviour of Chinese banking customers. The research has two purposes: (l) To determine how perceived risk impacts on the use of SSTs for customers with a high and a low technology readiness index (TRI) and (2) To...
Persistent link: https://www.econbiz.de/10009447175
This paper aims to make an empirical contribution to the discussion of the role of banks and to find out if banking is … a declining industry. It takes into account that the role of banks is declining in the United States and the fact that …
Persistent link: https://www.econbiz.de/10009447748
This research investigates the key elements that South African financial servicesfirms consider before making foreign direct investments (FDI) in Sub-SaharanAfrican (SSA) markets. Specifically it aims to establish the order of importance ofthe key factors influencing FDI as well as understanding...
Persistent link: https://www.econbiz.de/10009447772
responses from four local banks in Malaysia, corroborated together with previous scholars’ findings. Several analyses were …, the results offered significant implications for participating banks to improve quality in their environment concerning …
Persistent link: https://www.econbiz.de/10009465913
banking industry, and consequently establish a reliable and valid service quality measurement instrument for Cypriot banks …, and • To identify the level of service from banks in Cyprus and detect ways to improve the service quality offered …
Persistent link: https://www.econbiz.de/10009465972
. As assets and borrowing shifted from banks to pension funds and other institutional investors, the market-based systems … that replaced bank-based systems became more procyclical and more vulnerable to systemic risk. In addition, banks’ receding … share of financial assets undermined their role in channeling monetary policy initiatives and thus eroded central banks …
Persistent link: https://www.econbiz.de/10009467882
This paper analyzes the performance of Indian banks over the period of the last ten years. It uses the CAMEL Framework … to determine the performance of public and private banks in India. The paper also conducts an empirical analysis to … determine the share price performance of Indian banks relative to the share price performance of banks in Hong Kong, Europe and …
Persistent link: https://www.econbiz.de/10009468759
Examines the role and importance of customer-contact personnel in the marketing of a bank's financial services and the importance of customer service in retail banking. Customer-contact personnel from suburban branches of an Australian retail bank identified their level of agreement with...
Persistent link: https://www.econbiz.de/10009475228