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A new understanding of satisfaction model in e-re-purchase situation
Ha, H; Janda, S; Muthaly, S - 2010
Purpose: The purpose of this paper is to investigate the satisfaction consequences in repurchase situations. Design/methodology/approach: Online travel services are chosen because customers in these types of services had direct contact with firms. A conceptual model of CS-RPI link is developed...
Persistent link: https://www.econbiz.de/10009481609
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The Mobile Commerce Prospects: A Strategic Analysis of Opportunities in the Banking Sector
Tiwari, Rajnish; Buse, Stephan - 2007
lines of Online Banking – offered by more or less each and every bank. …
Persistent link: https://www.econbiz.de/10009429580
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The relationship between customer satisfaction and loyalty in South African grocery stores
Simpson, Cade - 2011
The South African economy has, over the last 18 months, experienced severe change. The good times have been replaced with bad. The once buoyant consumer riding the crest of the wave and with an unquenchable appetite for debt, who revelled in the trappings of what money could buy, is long gone....
Persistent link: https://www.econbiz.de/10009447829
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The Role of Multiple Reference Effects in Restaurant Evaluations: A Cross-cultural Comparison
Kim, Soyeon; Suh, Yong Gu; Chung, Jae-Eun - 2011
This study examines multiple reference effects in customers’ service evaluation regarding dining experiences in restaurants. Specifically, the present study explores the antecedent role of three reference points: focal, other, self-based and satisfaction in the development of customer...
Persistent link: https://www.econbiz.de/10009467917
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Influence of Physical Environment on Disconfirmation, Customer Satisfaction, and Customer Loyalty for First-time and Repeat Customers in Upscale Restaurants
Ryu, Kisang; Han, Heesup - 2010
This study proposed a conceptual model to examine how customers’ perceptions of physical environment influence disconfirmation, customer satisfaction, and customer loyalty for first-time and repeat customers in upscale restaurants. Using a structural equation modeling analysis, this study...
Persistent link: https://www.econbiz.de/10009467978
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High-speed internet service providers in Thailand: customer selection, satisfaction and loyalty
Ouparami, Wisanan - 2009
High-speed internet or broadband internet, typically contrasted with dial-up access over a modem, is now an important access option for internet users for both work and everyday usage. As a result, the availability of high speed internet access is considered by international organisations to be...
Persistent link: https://www.econbiz.de/10009475202
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Knygynų tinklo "Pegasas" klientų lojalumo stiprinimas
Vaitiekūnaitė, Ugnė - 2009
Šio baigiamojo bakalaurinio darbo tikslas: pateikti vadybinius sprendimus, kaip galima stiprinti knygynų tinklo „Pegasas“ klientų lojalumą. Šiam tikslui pasiekti buvo iškelti tokie uždaviniai:• ištirti išorinę knygynų tinklo „Pegasas“ aplinką;• atlikti vidinę knygynų...
Persistent link: https://www.econbiz.de/10009479195
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Guest satisfaction and guest loyalty study for hotel Industry
Carev, Danijel - 2008
Common perception by practitioners in the hotel industry today thata satisfied guest would become a repeat customer was considered as amajor subject of this research. It determined the extent to whichsatisfaction fostered loyalty. Interviewing guests and demonstrating theexpression of visual...
Persistent link: https://www.econbiz.de/10009459239
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Pengaruh Kualitas Pelayanan Terhadap Kepuasan Dan Loyalitas Pelanggan Kasimura Supermart Di Medan
Hendra - 2011
The developments of retailer venture in Indonesia, particularly in Medan city has been growing recently. These were indicated by more and more investors who are running business in the same retailer field, no matter small scale or big scale business venture. Medan city retailer ventures have...
Persistent link: https://www.econbiz.de/10009464223
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Pengaruh Pemasaran Relasional Terhadap Kepuasan dan Loyalitas Nasabah Taplus pada PT. Bank Negara Indonesia (Persero) Tbk., Kantor Cabang Gunungsitoli di Pulau Nias
Munthe, Marasi - 2011
working with clients on customer satisfaction Taplus at. Bank Negara Indonesia (Persero) Tbk., Branch Office Gunungsitoli on … the island of Nias, and to know the effect of satisfaction on customer loyalty Taplus at. Bank Negara Indonesia (Persero …. Bank Negara Indonesia (Persero) Tbk., Branch Office Gunungsitoli on Nias Island, amounting to 11,625 people Taplus …
Persistent link: https://www.econbiz.de/10009464361