In order to improve our understanding of mediating variables inside the‘black box’ of the firm’s labour management, this paper examines the relationship betweenhigh-performance work system (HPWS) practices and employee attitudes. Using arandomly selected, national population sample, clear...

In the increasingly competitive world of retail banking, organizations are focusing their attention on customer service as a means of increasing customer loyalty and retention. With this goal of increasing customer retention, the link between the attitudes of the service provider (employee...

Increasing and maintaining customer loyalty has been shown to enhance service firm profitability. This research focuses on the antecedents of customer loyalty in a large national North American banking organisation, in particular the relationship between employee loyalty and customer loyalty,...

Direct tests between corporate social responsibility (CSR) and firm performance (FP) have been argued to be a futile pursuit. Following this line of thinking, the present study sought to test an alternative model in understanding the CSR-FP relationship. Specifically, reputation and customer...

The hotel industry utilises the concept of human resource practices system differentiation (HRPSD) by focusing resources on managerial level jobs as a technique of strategic human resource management (SHRM). Despite its use in both practice and the academic literature, research focusing on HRPSD...

This study examined whether the effectiveness of human resource management (HRM)practices is contingent on organizational climate and competitive strategy The concepts of internol and external fit suggest that the positive relationship between HRM and subsequent productivity will be stronger for...

The focus of this thesis is discretionary work effort, that is, work effort that is voluntary, is above and beyond what is minimally required or normally expected to avoid reprimand or dismissal, and is organisationally functional. Discretionary work effort is an important construct because it...

Die vorliegende Studie untersuchte den Zusammenhang zwischen Kompetenz, Persönlichkeit und Berufserfolg. Für die Erfassung der beruflichen Kompetenz wurde ein neu entwickeltes Verfahren, das Inventar zur Erfassung beruflicher Kompetenz "I-BeKo" mit fünf basalen Kompetenzkategorien zur...