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The antecedents of the employee loyalty-customer loyalty relationship
Peloso, Antony Frederick - 2005
Increasing and maintaining customer loyalty has been shown to enhance service firm profitability. This research focuses on the antecedents of customer loyalty in a large national North American banking organisation, in particular the relationship between employee loyalty and customer loyalty,...
Persistent link: https://www.econbiz.de/10009438235
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Employee work motivation and discretionary work effort
Morris, Robyn Joy - 2009
The focus of this thesis is discretionary work effort, that is, work effort that is voluntary, is above and beyond what is minimally required or normally expected to avoid reprimand or dismissal, and is organisationally functional. Discretionary work effort is an important construct because it...
Persistent link: https://www.econbiz.de/10009438185
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Three Essays on Empirical Labor Economics
Wichert, Laura - 2010
Persönlichkeit auf die Arbeitszufriedenheit. Das dritte Kapitel beschätigt sich mit Misklassifikation in amtlichen Daten. Am Beispiel …
Persistent link: https://www.econbiz.de/10009471801
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Kompetenz, Persönlichkeit und Berufserfolg in Zeiten organisationalen Wandels
Klimesch, Susanne - 2010
Die vorliegende Studie untersuchte den Zusammenhang zwischen Kompetenz, Persönlichkeit und Berufserfolg. Für die Erfassung der beruflichen Kompetenz wurde ein neu entwickeltes Verfahren, das Inventar zur Erfassung beruflicher Kompetenz "I-BeKo" mit fünf basalen Kompetenzkategorien zur...
Persistent link: https://www.econbiz.de/10009452658
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Zufriedenheit und relatives Einkommen: Eine empirische Analyse von inter- und intrapersonellen Einkommensvergleichen aus ?konomischer Perspektive
Wunder, Christoph - 2009
klar auf einen Einfluss des relativen Einkommens auf die Arbeitszufriedenheit hin, der den Effekt des absoluten Einkommens …
Persistent link: https://www.econbiz.de/10009481012
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Impact of Tangible or Intangible incentives on job satisfaction among workers
Ali, Syeda Ayat-e-Zainab; Afridi, Maryam; Shafi, Marrium; … - 2016
Incentives either tangible or intangible are the most important or convenient resources that became the basis of … workers satisfaction with their jobs. The study attempts to explore the relationship between tangible or intangible incentives … for the analyses of data. Results showed that both tangible or intangible incentives are positively related to job …
Persistent link: https://www.econbiz.de/10011556218
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The implementation of broad-based black economic empowerment strategies in the Overberg Agri Group of Companies
Ladouce, Brett Louis - 2009
ENGLISH ABSTRACT: The Broad-Based Economic Empowerment Act, No. 53 of 2003, and its Codes of Good Practice on Black Economic Empowerment are the cornerstones of a strategy implemented by the South African government to transform the economy to an inclusive one where all citizens have equal...
Persistent link: https://www.econbiz.de/10009442122
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Empowerment and performance in local government: the impact of empowerment strategies on service improvement
Tickner, Leslie - 2010
findings support the assumption that an empowered and empowering workforce can contribute to service improvement and also …
Persistent link: https://www.econbiz.de/10009465246
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Psychological empowerment of salespeople: the construct, its inducement, and consequences on customer relationships
Yim, Hong Kit - 2009
Salespeople are in great need of empowerment to effectively fulfill their roles as ultimate customer relationship managers (Anderson and Huang 2006; Moutot and Bascoul 2008), yet empowerment is an infrequent construct in the sales research literature. This study focuses on the psychological aspect...
Persistent link: https://www.econbiz.de/10009451025
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The Shingo Prize for Operational Excellence: Rewarding World-Class Practices
Chakravorty, Satya S.; Atwater, J. Bryan; Herbert, James I. - 2008
Established in 1988, the Shingo Prize for Operational Excellence recognises organisations in the USA, Mexico and Canada for the successful implementation of world-class practices. The Shingo Prize emphasises the improvement of operations and processes, the adoption of proven world-class...
Persistent link: https://www.econbiz.de/10009459022