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An extended model of the Antecedents and Consequences of Consumer Satisfaction for Hospitality Services
Ekinci, Yuksel; Dawes, Philip L.; Massey, Graham R. - 2008
Purpose – The purpose of this paper is to examine the impact of self-congruence on consumer satisfaction with services and to develop and test a conceptual model of the antecedents and consequences of consumer satisfaction in the hospitality industry. Design/methodology/approach – The...
Persistent link: https://www.econbiz.de/10009458956
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The internet, consumer empowerment and marketing strategies
Pires, Guilherme D.; Stanton, John; Rita, Paulo - University of Newcastle; University of Western Sydney; … - 2006
Purpose - Arguing that increasing use of information and communication technologies (ICT) is shifting market power from suppliers to consumers, the ensuing consumer empowerment is presented as an unintended consequence of marketing. Marketing implications arising from this consumer empowerment...
Persistent link: https://www.econbiz.de/10009482145
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Organic innovation in the informal tourism sector: The case of the Becak Wisata, Yogyakarta
Ruhanen, Lisa; Damayanti, Maya; Scott, Noel - 2011
The interaction of actors in a network is of increasing attention in tourism research, as is the ways in which innovations are facilitated by such networks. While there has been attention on formal networks, less focus has been given to how informal sectors create and share innovation to gain...
Persistent link: https://www.econbiz.de/10009448764
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Marketing cultural attractions : understanding non-attendance and visitation barriers
Kay, Pandora L.; Wong, Emma; Polonsky, Michael - 2009
Purpose – The purpose of this paper is to draw together the previous academic and industry research on non-attendance of cultural attractions, followed by qualitative in-depth interviews to identify commonalities or gaps in the previous research on barriers, constraints and inhibitors, as well...
Persistent link: https://www.econbiz.de/10009483978
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THE DEVELOPMENT OF TOURISM IN CHERNIVTSI
Cugut, Silviu; Nedelea, Alexandru Mircea - 2018
The paper underlines the potential of tourism in the region of Chernivtsi, in three main tourist areas and individual tourist points that can be used for recreation or included into the tour routes. We analyze the tourism services market, the dynamics of the tourists flow, the structure of...
Persistent link: https://www.econbiz.de/10011788803
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The Role of Government in Beijing’s Tourism Development
PAN, Yuyan; Nedelea, Alexandru Mircea - 2019
The aim of this paper is to analyze the role of Chinese government in Beijing’s tourism development. China’s tourism industry was growing day by day and the pattern of tourism development was changed especially through the Five-Year Plan for National Economic and Social Development, which...
Persistent link: https://www.econbiz.de/10012064045
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Learning, language and leadership : conduits to dynamic public service networks
Keast, Robyn L.; Mandell, Myrna - 2009
doing so, it proposes that learning, language and leadership, herein defined as the ‘3Ls’ represent critical mediating …
Persistent link: https://www.econbiz.de/10009437748
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Optimistic Managers & Their Influence on Productivity & Employee Engagement in a Technology Organization
Greenberg, Margaret H; Arakawa, Dana - 2006
manager. Furthermore, we hypothesize that optimistic managers embody positive leadership—employing a strengths-based approach …) organization, positive leadership correlated with employee optimism, engagement, and project performance. When we looked at a … data support the claim that positive leadership is correlated with employee engagement and performance, and further extends …
Persistent link: https://www.econbiz.de/10009438614
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The Ombudsman: Value of Expertise for Forecasting Decisions in Conflicts
Green, Kesten C.; Armstrong, J. Scott - 2007
In important conflicts such as wars and labor-management disputes, people typically rely on the judgment of experts to predict the decisions that will be made. We compared the accuracy of 106 forecasts by experts and 169 forecasts by novices about eight real conflicts. The forecasts of experts...
Persistent link: https://www.econbiz.de/10009439172
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Idealized Design of A Leadership from the Middle Process
Stankard, Martin F. - 2011
This slide presentation describes the origin, approach and deliverables of course Org. Dynm.633, on “Leadership from … organizational challenges and realities and then in designing an idealized leadership approach in class. Between classes students …
Persistent link: https://www.econbiz.de/10009439227