Service quality evaluation based on the "flyLAL-Lithuanian Airlines" caseThe object of the thesis: Service quality of … the airline. The problem of the research: Insufficient attention to the service quality of the airline. The aim of the … research: To investigate whether the costumers’ expectations formed by service provider match the customers’ perceived quality …

theoretic and practical material of different Lithuanian and foreign authors, explore the models of service quality assessment …, analyze the classification of hotels and homesteads their services delivered, criteria of services‘ quality evaluation. There … was performed the analysis of the quality of accommodation services provided by Šiauliai region companies according to …

theoretical part of the work examined the concept of service, its features, the classification of services and quality assessment …Bachelor's thesis is the subject of SC "Lithuanian Gas" Šiauliai branch of service evaluation framework. The … in terms of user features. It also described the structure of service components - the basic service package consisting …

The concept of measurement quality assurance (MQA) as embodied in National Institute of Standards and Technology (NIST … quality control and quality assurance are in the European programs, the concept of testing the capability of the laboratory … measurement areas. The operation of the radiation measurement programs of the National Measurement Accreditation Service (NAMAS …

Michael Porter. The influence of the internet on the service marketing mix is discussed with specific reference to the luxury … andintermediaries• Influence of the internet on marketing functions such as cost and service.The findings of the primary research in the …

guest data into gold. The importance of people was also emphasised in the light of personalisation of service; having the … correct staff with an aptitude for guest service and hospitality is imperative. Lastly, the concept of customer … service and will promote the hotel to others at no additional cost to the hotel. …

The failure rate of new service projects is high, because the knowledge about how innovations should be developed is … limited. In the last decade, several studies have investigated the success factors associated with service innovations (e ….g., Atuahene-Gima, 1996; de Brentani, 2001; Storey and Easingwood, 1998). However, no research in new service development (NSD) has …