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Customer service management
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Wettbewerbsvorteil
6,737
Competitive advantage
6,487
Customer service
3,079
Kundenservice
3,065
Beziehungsmarketing
1,372
Relationship marketing
1,372
Strategisches Management
1,295
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1,223
Service quality
1,199
Dienstleistungsqualität
1,198
Kundenzufriedenheit
1,063
Customer satisfaction
1,062
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900
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900
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623
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622
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575
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572
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546
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541
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502
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501
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446
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446
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438
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438
Marketingmanagement
426
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Madhani, Pankaj M.
41
Barney, Jay B.
26
Porter, Michael E.
22
Stauss, Bernd
19
Caldwell, Cam
16
Buckley, Peter J.
15
Thomas, Oliver
14
Song, Michael
13
Wirtz, Jochen
13
Anderson, Verl
12
Gustafsson, Anders
12
Hunt, Shelby D.
12
Pepels, Werner
11
Woodside, Arch G.
11
Hashai, Niron
10
Mattila, Anna S.
10
Teece, David J.
10
Walsh, Gianfranco
10
Edvardsson, Bo
9
Fellmann, Michael
9
Foss, Nicolai J.
9
Hinterhuber, Hans H.
9
Hong, Paul
9
Netessine, Serguei
9
Noe, Raymond A.
9
Pacheco de Almeida, Goncalo
9
Rajagopal
9
Thurasamy Ramayah
9
Van Vaerenbergh, Yves
9
Barnes, Donald C.
8
Ellinger, Alexander E.
8
Helmold, Marc
8
Ireland, R. Duane
8
Kumar, Anuj
8
Lieberman, Marvin B.
8
McColl-Kennedy, Janet R.
8
Montgomery, David B.
8
Nüttgens, Markus
8
Piccoli, Gabriele
8
Reeves, Martin
8
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Springer Fachmedien Wiesbaden
34
IGI Global
14
Edward Elgar Publishing
11
Verlag Dr. Kovač
10
Books on Demand GmbH <Norderstedt>
9
National Bureau of Economic Research
7
Springer International Publishing
7
RWTH Aachen
5
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Harvard Graduate School of Business Administration
3
Haufe-Lexware GmbH & Co. KG
3
Institut für Technik der Betriebsführung
3
Springer-Verlag GmbH
3
Tredition GmbH <Hamburg>
3
Verlag Franz Vahlen
3
W. Kohlhammer GmbH
3
Bertelsmann Stiftung
2
Center for Advanced Sustainable Management
2
Deutscher Betriebswirtschafter-Tag <50, 1996, Berlin>
2
Dr. Rainer Hampp <Firma>
2
Duncker & Humblot
2
Erasmus Research Institute of Management
2
Eric Cuvillier <Firma>
2
Europäische Kommission
2
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Fördergesellschaft Marketing an der Universität Augsburg
2
INSEAD-Wharton Alliance Center for Global Research & Development
2
Institut der Deutschen Wirtschaft Köln
2
Institut für Technik der Betriebsführung im Handwerk
2
International Society for Professional Innovation Management
2
Kogan Page Ltd. <London>
2
Konferenz Die Deutsche Postbank im Wettbewerb <1991, Bonn>
2
Kundendienstverband Deutschland
2
Nomos Verlagsgesellschaft
2
OECD
2
Redline Verlag
2
Schmalenbach-Gesellschaft - Deutsche Gesellschaft für Betriebswirtschaft
2
Shaker Verlag
2
Springer Gabler <Firma>
2
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Journal of business research : JBR
188
SpringerLink / Bücher
122
International journal of hospitality management
92
Journal of retailing and consumer services
85
Industrial marketing management : the international journal for industrial and high-tech firms
77
The journal of services marketing
77
Strategic management journal
65
The service industries journal
60
International journal of production economics
43
Harvard-Business-Manager : das Wissen der Besten
39
Journal of service research : JSR
39
Management science : journal of the Institute for Operations Research and the Management Sciences
39
Journal of strategic marketing
37
The journal of business & industrial marketing
37
Harvard business review : HBR
36
Journal of the Academy of Marketing Science
36
International journal of contemporary hospitality management
35
Journal of air transport management
35
Europäische Hochschulschriften / 5
34
Journal of service management
33
Technological forecasting & social change : an international journal
33
Journal of service research
30
Springer eBook Collection
30
Competitiveness review : an international business journal incorporating Journal of global competitiveness
28
Gabler Edition Wissenschaft
28
International business review : the official journal of the European International Business Academy
28
International journal of services and operations management
28
Tourism management : research, policies, practice
28
Business horizons
27
California management review
27
Cogent business & management
27
International journal of technology management : IJTM
27
Management decision : MD
27
Industrial and corporate change
26
International journal of innovation management
26
Journal of business ethics : JOBE
26
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
25
Business strategy and the environment
24
Journal of retailing
24
Springer eBook Collection / Business and Economics
24
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ECONIS (ZBW)
Other ZBW resources
1,255
RePEc
735
USB Cologne (EcoSocSci)
467
EconStor
164
BASE
92
OLC EcoSci
9
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1
Choosing a courier service : factors in customer preference
Śwircz, Maciej Piotr
;
Racz, Dariusz
- In:
Olsztyn economic journal
16
(
2021
)
2
,
pp. 237-249
Persistent link: https://www.econbiz.de/10013366367
Saved in:
2
Cognitive style fit and effective knowledge reuse
McGrath, Fergal
;
Parkes, Catherine
- In:
International journal of knowledge management studies : …
1
(
2006
)
3/4
,
pp. 484-496
Persistent link: https://www.econbiz.de/10003446254
Saved in:
3
An investigation of the relationship between behavioral processes, motivation, investments in the service business and service revenue
Gebauer, Heiko
;
Fleisch, Elgar
- In:
Industrial marketing management : the international …
36
(
2007
)
3
,
pp. 337-348
Persistent link: https://www.econbiz.de/10003450768
Saved in:
4
Avant healthcare : building competitive advantages from customer service
Carrick, Jon
- In:
Journal of business case studies
6
(
2010
)
2
,
pp. 55-59
Persistent link: https://www.econbiz.de/10003973088
Saved in:
5
The customer care IT tools as a competitive advantage factor in Brazilian retail industry
Gaspar, Marcos Antonio
;
Donaire, Denis
;
Santos, Silvio …
- In:
International journal of economics and accounting : IJEA
1
(
2010
)
4
,
pp. 360-374
Persistent link: https://www.econbiz.de/10008906165
Saved in:
6
Living service : how to deliver the service of the future today
Silvester, Marc
;
Ahmed, Mohi
-
2008
Persistent link: https://www.econbiz.de/10003608262
Saved in:
7
Produkte und Services entwickeln und managen : Strategien, Konzepte, Methoden
Wildemann, Horst
-
2007
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003528036
Saved in:
8
Beratungssysteme im Internet
Stracke, Tim
-
2007
Persistent link: https://www.econbiz.de/10003551990
Saved in:
9
Emotional intelligence as a moderator of coping strategies and service outcomes in circumstances of service failure
Gabbott, Mark
;
Tsarenko, Yelena
;
Mok, Wai Hoe
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 234-248
Persistent link: https://www.econbiz.de/10009266738
Saved in:
10
Mit Informationen den After Sales Service optimieren
Kastin, Klaus S.
-
2014
Persistent link: https://www.econbiz.de/10010457861
Saved in:
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