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The ethics of managing custome...
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47
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Siddiqui, Danish Ahmed
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Lütge, Christoph
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Crane, Andrew
39
Hippner, Hajo
39
Matten, Dirk
39
Mattila, Anna S.
39
Suchanek, Andreas
38
Gil Saura, Irene
37
Löhr, Albert
37
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Will, Matthias Georg
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Journal of business ethics : JOBE
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785
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603
SpringerLink / Bücher
441
Industrial marketing management : the international journal for industrial and high-tech firms
429
Journal of business ethics : JBE
364
Diskussionspapier / Lehrstuhl für Wirtschaftsethik, Martin-Luther-Universität Halle-Wittenberg
320
International journal of hospitality management
317
The journal of services marketing
229
The journal of business & industrial marketing
211
The service industries journal
201
Journal of the Academy of Marketing Science
184
Business ethics quarterly : the journal of the Society for Business Ethics
183
Journal of strategic marketing
175
Zeitschrift für Wirtschafts- und Unternehmensethik : zfwu
148
International journal of electronic customer relationship management : IJECRM
145
Cogent business & management
137
International journal of contemporary hospitality management
136
Springer eBook Collection
134
Journal of marketing
126
Business horizons
124
Journal of travel and tourism marketing
124
Journal of hospitality marketing & management
120
Journal of service research : JSR
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Tourism management : research, policies, practice
120
Gabler Edition Wissenschaft
118
Marketing intelligence & planning
116
The journal of product & brand management
116
Asia Pacific journal of marketing and logistics
113
The journal of brand management : an international journal
113
Journal of retailing
111
Psychology & marketing
111
Business ethics : a European review
110
European journal of marketing : EJM
109
Journal of service management
107
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
100
Services marketing quarterly
95
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
94
Journal of marketing management : MM
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Asian journal of business ethics : AJBE
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ECONIS (ZBW)
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RePEc
721
EconStor
190
BASE
93
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51
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37
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1
The benefits of sales force automation (SFA) : an empirical examination of SFA usage on relationship quality and performance
Holloway, Betsy Bugg
;
Deitz, George D.
;
Hansen, John D.
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
4
,
pp. 223-242
Persistent link: https://www.econbiz.de/10010244789
Saved in:
2
How ethics can enhance organizational privacy : lessons from the ChoicePoint and TJX data breaches
Culnan, Mary J.
;
Clark, Cynthia E.
- In:
Management information systems : mis quarterly
33
(
2009
)
4
,
pp. 673-687
Persistent link: https://www.econbiz.de/10003910412
Saved in:
3
Electronic customer care (ECC) : IT in der Anbieter-Kunden-Beziehung
Muther, Andreas
-
1998
Persistent link: https://www.econbiz.de/10000674496
Saved in:
4
Marketing information systems
Mayros, Van
;
Werner, Michael
-
1982
Persistent link: https://www.econbiz.de/10000053088
Saved in:
5
Die Kreditkarte als Mittel zur Kundenbindung : eine kritische Analyse der Einsatzmöglichkeiten und Grenzen
Fischer, Claus Peter
-
1996
Persistent link: https://www.econbiz.de/10000961902
Saved in:
6
Konzepte des Beziehungsmanagements am Beispiel von Supplier und Customer Relationships
Riemer, Kai
- In:
HMD : Praxis der Wirtschaftsinformatik
45
(
2008
)
259
,
pp. 7-20
Persistent link: https://www.econbiz.de/10003635555
Saved in:
7
Shared Servicespace : arbeits- und akteursorientierte Gestaltung computerunterstützter Kundeninteraktion
Theißing, Florian
-
2007
Persistent link: https://www.econbiz.de/10003637653
Saved in:
8
Kundenerkenntnisse : wie man systematisch das Wissen vertieft
Hölscher, Ansgar
;
Staack, Yvonne
- In:
Marketing nach Maß : von der Vielfalt profitieren
,
(pp. 19-39)
.
2007
Persistent link: https://www.econbiz.de/10003650746
Saved in:
9
A structurational analysis of CRM systems' cultural aspects : a comparative case study
Ali, Maged
;
Brooks, Laurence
;
Alshawi, Sarmad
- In:
International journal of value chain management : IJVCM
2
(
2008
)
1
,
pp. 57-75
Persistent link: https://www.econbiz.de/10003744712
Saved in:
10
International journal of electronic customer relationship management : IJECRM
Genève [u.a.] : Inderscience Enterprises
-
1.2007/08 -
Persistent link: https://www.econbiz.de/10003744848
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