Volume ramp-ups are notoriously difficult in digital services, where market pressures can lead to ramping up too soon and too rapidly which in turn can lead to the need to ramp-down. This paper addresses the challenge of taking innovation to scale in an established firm by enhancing our...

This paper introduces supply chain tsunamis as a major strategic supply chain phenomenon. Like their ecological counterparts, supply chain tsunamis occur at relatively long intervals and are therefore easily mistaken for unique events, rather than recurring phenomena. In contrast to ocean...