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Moderated group chat: an empir...
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1
The role of self- and group-efficacy in moderated group chat
Dolen, Willemijn M. van
;
Ruyter, Ko de
;
Carman, James M.
- In:
Journal of economic psychology : research in economic …
27
(
2006
)
3
,
pp. 324-343
Persistent link: https://www.econbiz.de/10003328493
Saved in:
2
A dual-sequence framework for B2C relationship formation : moderating effects of employee communication style in online group chat
Dabholkar, Pratibha A.
;
Dolen, Willemijn M. van
; …
- In:
Psychology & marketing
26
(
2009
)
2
,
pp. 145-174
Persistent link: https://www.econbiz.de/10003812264
Saved in:
3
Satisfaction with online commercial group chat : the influence of perceived technology attributes, chat group characteristics, and advisor communication style
Dolen, Willemijn M. van
;
Dabholkar, Pratibha A.
; …
- In:
Journal of retailing
83
(
2007
)
3
,
pp. 339-358
Persistent link: https://www.econbiz.de/10003517362
Saved in:
4
Consumer cynicism toward collective buying : the interplay of others' outcomes, social value orientation, and mood
Dolen, Willemijn M. van
;
De Cremer, David
;
Ruyter, Ko de
- In:
Psychology & marketing
29
(
2012
)
5
,
pp. 306-321
Persistent link: https://www.econbiz.de/10009547323
Saved in:
5
The effect of humor in electronic service encounters
Dolen, Willemijn M. van
;
Ruyter, Ko de
;
Streukens, Sandra
- In:
Journal of economic psychology : research in economic …
29
(
2008
)
2
,
pp. 160-179
Persistent link: https://www.econbiz.de/10003720651
Saved in:
6
Understanding willingness to pay for social network sites
Vock, Marlene
;
Dolen, Willemijn M. van
;
Ruyter, Ko de
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 311-325
Persistent link: https://www.econbiz.de/10009782139
Saved in:
7
Multi-channel retailing and customer satisfaction : implications for e-CRM
Warrington, Patricia T.
;
Gangstad, Elizabeth
;
Feinberg, …
- In:
Contemporary research in e-branding
,
(pp. 280-291)
.
2009
Persistent link: https://www.econbiz.de/10003778273
Saved in:
8
The propensity to continue internationalization : a study of entrepreneurial decision-making in Australian service firms
Pauwels, Pieter
;
Patterson, Paul G.
;
Ruyter, Ko de
; …
- In:
New challenges to international marketing
,
(pp. 11-36)
.
2009
Persistent link: https://www.econbiz.de/10003850168
Saved in:
9
Customer self-efficacy in technology-based self-service : assessing between- and within-person differences
Beuningen, Jacqueline van
;
Ruyter, Ko de
;
Wetzels, Martin
; …
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 407-428
Persistent link: https://www.econbiz.de/10003853607
Saved in:
10
Beyond the call of duty: why customers contribute to firm-hosted commercial online communities
Wiertz, Caroline
;
Ruyter, Ko de
- In:
Organization studies : an international …
28
(
2007
)
3
,
pp. 347-376
Persistent link: https://www.econbiz.de/10003461047
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