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Why service recovery fails: Te...
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Dienstleistung
13
Production management
12
Produktionswirtschaft
12
Theorie
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12
Business process management
11
Dienstleistungsmanagement
11
Prozessmanagement
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Kundenzufriedenheit
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English
91
German
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Johnston, Robert
34
Michel, Stefan
29
Bowen, David E.
27
Bowen, David
11
Johnston, Robert B.
11
Slack, Nigel
10
Chambers, Stuart
5
Clark, Graham
5
Schneider, Benjamin
5
Brandon-Jones, Alistair
4
Brown, Stephen Walter
4
Hutchinson, Mark C.
4
Schumann, Jan Hendrik
4
Betts, Alan
3
O'Sullivan, Niall
3
Ranjan, Kumar Rakesh
3
Read, Stuart
3
Reimers, Kai
3
Voss, Christopher A.
3
Cater, Douglass
2
Curry jr., M. K.
2
Davis, Bertram H.
2
Edvardsson, Bo
2
Fisk, Raymond P.
2
Gallan, Andrew S.
2
Gordon, Lincoln
2
Grönroos, Christian
2
Howard, Steve
2
Javidan, Mansour
2
Jüttner, Uta
2
Klein, Stefan
2
Kreuzer, Michael
2
Kühn, Richard
2
Maklan, Stan
2
Ostroff, Cheri
2
Parasuraman, A.
2
Pfäffli, Patrick
2
Rahim, Md. Mahbubur
2
Reynoso, Javier
2
Shanks, Graeme
2
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Banque Bruxelles-Lambert / Service Arts
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Gesellschaft für Ökologische Kommunikation mbH
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London Business School
1
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Journal of service management
6
Journal of service research : JSR
3
The service industries journal
3
Always learning
2
Harvard business review : HBR
2
Harvard-Business-Manager : das Wissen der Besten
2
Information systems and e-business management : ISeB
2
Journal of business research : JBR
2
Journal of the Academy of Marketing Science
2
Managing service quality : MSQ ; an international journal
2
Marketing review St. Gallen : Marketingfachzeitschrift für Theorie & Praxis
2
The Academy of Management review : AMR
2
The future academic community; continuity and change
2
AMS review : official publication of the Academy of Marketing Science
1
Academy of Management perspectives : AMP
1
Betriebswirtschaftslehre
1
California management review
1
Commerce, complexity, and evolution : topics in economics, finance, marketing, and management ; proceedings of the Twelfth International Symposium in Economic Theory and Econometrics
1
Consumer behavior, organizational development, and electronic commerce : emerging issues for advancing modern socioeconomies
1
Debates on the measurement of global poverty
1
Die Betriebswirtschaft : DBW
1
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
1
E-collaboration technologies and organizational performance : current and future trends
1
Electronic Services
1
Electronic commerce research
1
Electronic markets : the international journal on networked business
1
Finanzierung, Leasing, Factoring : FLF
1
HRM defined and in organizational context
1
Handbook of organizational culture and climate
1
Handbook of service science ; [Vol. 1]
1
Handbuch Beschaffung : Strategien, Methoden, Umsetzung
1
Human resource management review
1
INFORMS journal on computing : JOC
1
Indicator systems for political, economic, and social analysis
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information systems research : ISR
1
Inter-organizational information systems and business management : theories for researchers
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Journal of customer behaviour
1
Journal of destination marketing & management
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ECONIS (ZBW)
OLC EcoSci
85
RePEc
32
USB Cologne (EcoSocSci)
24
BASE
8
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1
Prosuming-Marketing : Konzeption und Anwendung
Michel, Stefan
-
1996
Persistent link: https://www.econbiz.de/10000612218
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2
Service Recovery nach E-Servicefehlern
Michel, Stefan
- In:
Electronic Services
,
(pp. 321-340)
.
2002
Persistent link: https://www.econbiz.de/10001652826
Saved in:
3
Qualitätsunterschiede zwischen Dienstleistungen und Eigenleistungen (Prosuming) als Herausforderung für Dienstleister
Michel, Stefan
- In:
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
,
(pp. 71-86)
.
2000
Persistent link: https://www.econbiz.de/10001470234
Saved in:
4
Beschaffung von Dienstleistungen
Michel, Stefan
- In:
Handbuch Beschaffung : Strategien, Methoden, Umsetzung
,
(pp. 525-536)
.
2003
Persistent link: https://www.econbiz.de/10003141820
Saved in:
5
Fleisch fürs Klima : ein neuer Blick auf Artenschutz, Tierhaltung und nachhaltige Ernährung
Michel, Stefan
-
2023
Persistent link: https://www.econbiz.de/10013435355
Saved in:
6
Shaking the iron universe : British industry in the 1980s
Bowen, David E.
-
1990
Persistent link: https://www.econbiz.de/10000800565
Saved in:
7
Consumer thoughts, actions, and feelings from within the service experience
Bowen, David
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1513-1528
Persistent link: https://www.econbiz.de/10003802525
Saved in:
8
Operations : from factory to service management
Johnston, Robert
-
2003
Persistent link: https://www.econbiz.de/10001797855
Saved in:
9
Service operations management : return to roots
Johnston, Robert
-
2006
Persistent link: https://www.econbiz.de/10003348828
Saved in:
10
Insights into service excellence
Johnston, Robert
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 18-35)
.
2007
Persistent link: https://www.econbiz.de/10003595676
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