Showing 1 - 10 of 30,767
paper investigates the complex relationship between how brand identification leads to brand love, which eventually creates … were evaluated within brand identification and brand evangelism. As a result of the analyses, it was determined that brand … identification, brand love, and brand loyalty positively affected brand evangelism. Besides, the serial mediating effect of brand …
Persistent link: https://www.econbiz.de/10014439350
This study analyses the relationship between identification and loyalty and also compares the perceptions of two groups … identification influences loyalty, and that there are also significant differences in the perception between professors and graduates …, being the relationship between identification and loyalty more intense in the former group than the latter. Several …
Persistent link: https://www.econbiz.de/10012120130
Persistent link: https://www.econbiz.de/10012022259
The paper emphasizes the relationship marketing stage of development within the banking industry in Romania, by identifying the extent to which business objectives and marketing strategies of companies are customer oriented. In order to achieve this aim a qualitative marketing research was...
Persistent link: https://www.econbiz.de/10011843031
Der Beitrag diskutiert Kundenerfahrung als Bezugsrahmen, der die beiden Konstrukte Kundenerlebnis und Kundenvertrautheit umfasst. Kundenerfahrung wird konzeptionalisiert als Kundenerlebnis im Sinne eines Maßstabs für die Qualität der Kundenerfahrung (positiv/negativ). Die Einflussstärke der...
Persistent link: https://www.econbiz.de/10009008063
We address a critical question that many firms are facing in this era of "big data'': Can customer data be stored and analyzed in an easy-to-manage and scalable manner without significantly compromising the inferences that can be made about the customers' transaction activity? We address this...
Persistent link: https://www.econbiz.de/10009356631
the subject of loyalty as well as the results of its ongoing evolution. This allowed the identification of factors …
Persistent link: https://www.econbiz.de/10009244299
The recent developments in information technology (IT) have enabled firms to employ personalized pricing. Should all firms employ personalized pricing even though the adaptation costs of such pricing strategies are not high? This paper theoretically demonstrates a situation in which all firms do...
Persistent link: https://www.econbiz.de/10009729491
We study the equilibrium effects of mergers between firms with brand portfolios and brand loyal customers for pricing and profitability. We find that the "merger paradox" (Salant, Switzer and Reynolds 1983) is absent in these markets. The acquisition of brand portfolios can be profit enhancing...
Persistent link: https://www.econbiz.de/10009409128
The questions of what competence constitutes in salesperson performance and why it does matter are important issue of marketing and sales management. This study examined the importance of competence in a salesperson's performance and the mechanism underlying the relationship between competence...
Persistent link: https://www.econbiz.de/10010371876