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Employees' willingness to report service complaints
Luria, Gil
;
Gal, Iddo
;
Yagil, Dana
- In:
Journal of service research : JSR
12
(
2009/10
)
2
,
pp. 156-174
Persistent link: https://www.econbiz.de/10003901029
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2
Procedural justice, ethical climate and service outcomes in restaurants
Luria, Gil
;
Yagil, Dana
- In:
International journal of hospitality management
27
(
2008
)
2
,
pp. 276-283
Persistent link: https://www.econbiz.de/10003687502
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3
Quality and productivity : role conflict in the service context
Luria, Gil
;
Yagil, Dana
;
Gal, Iddo
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 955-973
Persistent link: https://www.econbiz.de/10010394582
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4
Customer forgiveness of unsatisfactory service : manifestations and antecedents
Yagil, Dana
;
Luria, Gil
- In:
Service business
10
(
2016
)
3
,
pp. 557-579
Persistent link: https://www.econbiz.de/10011722357
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5
Controlling for quality : climate, leadership, and behavior
Luria, Gil
- In:
Quality management journal : QMJ
15
(
2008
)
1
,
pp. 27-40
Persistent link: https://www.econbiz.de/10003783517
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6
Climate strength : how leaders form consensus
Luria, Gil
- In:
The leadership quarterly : LQ ; an international …
19
(
2008
)
1
,
pp. 42-53
Persistent link: https://www.econbiz.de/10003707676
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7
The service providers
Yagil, Dana
-
2008
Persistent link: https://www.econbiz.de/10003640074
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8
Trust in the supervisor and authenticity in service roles
Yagil, Dana
- In:
Journal of service management
25
(
2014
)
3
,
pp. 411-426
Persistent link: https://www.econbiz.de/10010384966
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9
There is no dark side of customer aggression : it's all dark
Yagil, Dana
- In:
Journal of marketing management : MM
33
(
2017
)
15/16
,
pp. 1413-1420
Persistent link: https://www.econbiz.de/10011850424
Saved in:
10
Resources and coping with stressful events
Luria, Gil
;
Torjman, Amram
- In:
Journal of organizational behavior : OB ; the internat. …
30
(
2009
)
6
,
pp. 685-707
Persistent link: https://www.econbiz.de/10003883534
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