Durmaz, Yakup; Demirağ, Bülent; Çavuşoğlu, Sinan - In: Istanbul business research 52 (2023) 2, pp. 279-300
This study investigates negative past experiences, poor relationship quality, and the impact of rumor on brand hate. The sample of the study consists of fast-food customers in Turkey. Out of the non-probability sampling methods, convinence sampling method was adopted. 455 customers were reached...