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Multilevel service design : from customer value constellation to service experience blueprinting

Patrício, Lia; Fisk, Raymond P.; Cunha, João Falcão e; … - In: Journal of service research : JSR 14 (2011) 2, pp. 180-200

Persistent link: https://www.econbiz.de/10009266742

The MINDS method : integrating management and interaction design perspectives for service design

Teixeira, Jorge Grenha; Patrício, Lia; Huang, Ko-Hsun; … - In: Journal of service research : JSR 20 (2017) 3, pp. 240-258

Persistent link: https://www.econbiz.de/10011736757

Designing multi-interface service experiences : the service experience blueprint

Patrício, Lia; Fisk, Raymond P.; Falcão e Cunha, Joã - In: Journal of service research : JSR 10 (2007/08) 4, pp. 318-334

Persistent link: https://www.econbiz.de/10003705712

Customer experience modeling : from customer experience to service design

Teixeira, Jorge Grenha; Patrício, Lia; Nunes, Nuno Jardim - In: Journal of service management 23 (2012) 3, pp. 362-376

Persistent link: https://www.econbiz.de/10009619158

Understanding value co-creation in complex services with many actors

Pinho, Nelson; Beirão, Gabriela; Patrício, Lia; Fisk, … - In: Journal of service management 25 (2014) 4, pp. 470-493

Persistent link: https://www.econbiz.de/10010405220

Value cocreation in service ecosystems : investigating health care at the micro, meso, and macro levels

Beirão, Gabriela; Patrício, Lia; Fisk, Raymond P. - In: Journal of service management 28 (2017) 2, pp. 227-249

Persistent link: https://www.econbiz.de/10011704032

Upframing service design and innovation for research impact

Patrício, Lia; Gustafsson, Anders; Fisk, Raymond P. - In: Journal of service research : JSR 21 (2018) 1, pp. 3-16

Persistent link: https://www.econbiz.de/10011855771

Designing for transformative collaboration in complex service systems

Patrício, Lia; Fisk, Raymond P.; Edvardsson, Bo - In: Business transformation for a sustainable future, (pp. 73-96). 2022

Persistent link: https://www.econbiz.de/10014471030

Exploring services science : 4th international conference, IESS 2013, Porto, Portugal, February 7 - 8, 2013 ; proceedings

Cunha, João Falcão e (ed.); Snene, Mehdi (contributor); … - 2013

Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the services industry and its economy. This book contains the refereed...

Persistent link: https://www.econbiz.de/10009738992

Service science in a world flooded with data

Teixeira, Jorge Grenha; Miguéis, Vera; Nóvoa, Henriqueta - In: Research handbook on services management, (pp. 247-262). 2022

Persistent link: https://www.econbiz.de/10014452648