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42
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27
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Ringle, Christian M.
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26
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Springer eBook Collection
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1
What's in a message? : the longitudinal influence of a supportive versus combative orientation on the performance of nonprofits
Botner, Keith A.
;
Mishra, Arul
;
Mishra, Himanshu
- In:
Journal of marketing research : JMR
52
(
2015
)
1
,
pp. 39-55
Persistent link: https://www.econbiz.de/10010526409
Saved in:
2
Statische und longitudinale Zufriedenheitsmessung
Weismayer, Christian
-
2011
Persistent link: https://www.econbiz.de/10009380779
Saved in:
3
The effects of online shopping attributes on satisfaction-purchase intention link : a longitudinal study
Ha, Hong-youl
- In:
International journal of consumer studies
36
(
2012
)
3
,
pp. 327-334
Persistent link: https://www.econbiz.de/10009554365
Saved in:
4
Does "true" personal or service loyalty last? : a longitudinal study
Bove, Liliana L.
;
Johnson, Lester W.
- In:
The journal of services marketing
23
(
2009
)
3
,
pp. 187-194
Persistent link: https://www.econbiz.de/10009525754
Saved in:
5
A longitudinal study of the zone of tolerance
Stodnick, Michael
;
Marley, Kathryn A.
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10009770753
Saved in:
6
An empirical study into the influence of customer satisfaction on customer revenues
Terpstra, Maarten
;
Kuijlen, Ton
;
Sijtsma, Klaas
- In:
The service industries journal
32
(
2012
)
13
,
pp. 2129-2143
Persistent link: https://www.econbiz.de/10009620252
Saved in:
7
The effect of brand on churn in the telecommunications sector
Svendsen, Gunnvald B.
;
Prebensen, Nina K.
- In:
European journal of marketing : EJM
47
(
2013
)
8
,
pp. 1177-1189
Persistent link: https://www.econbiz.de/10009786598
Saved in:
8
Self-service technology - friend or foe? : the impact of technology-based self-services on customer satisfaction and retention
Scherer, Anne
-
2013
Persistent link: https://www.econbiz.de/10010461559
Saved in:
9
Effects of mobile service operator promotions in repurchase behaviour in South Korea : a longitudinal study
Pan, Huifeng
;
Ha, Hong Youl
- In:
Asia Pacific business review
27
(
2021
)
4
,
pp. 583-594
Persistent link: https://www.econbiz.de/10012623542
Saved in:
10
The micro-processes of supplier satisfaction : a longitudinal multiple case study
Weller, Sigrid B. M.
;
Pulles, Niels J.
;
Zunk, Bernd Markus
- In:
Journal of purchasing and supply management
27
(
2021
)
4
,
pp. 1-13
Persistent link: https://www.econbiz.de/10013209932
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