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La política turística en México desde el modelo de calidad total : un reto de competitividad
Magaña Carrillo, Irma - In: Economía, sociedad y territorio : EST 9 (2009), pp. 515-544
Persistent link: https://www.econbiz.de/10003968743
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Negative emotions in Mexican, Puerto Rican and Spanish hospitals : a multinational assessment of service settings
Otero-Neira, Carmen; Padin, Carmen; Sosa Varela, Juan Carlos - In: International journal of quality and service sciences 8 (2016) 1, pp. 17-37
Persistent link: https://www.econbiz.de/10011558917
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An international and comparative study of perceived justice in Mexican, Puerto Rican and Spanish hospitals
Sosa Varela, Juan C.; Magaña Carrillo, Irma; Padin, Carmen - In: International journal of pharmaceutical and healthcare … 8 (2014) 3, pp. 248-264
Persistent link: https://www.econbiz.de/10010424182
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Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma; Svensson, Göran; Otero-Neira, … - In: International journal of business excellence : IJBEX 26 (2022) 1, pp. 20-41
Persistent link: https://www.econbiz.de/10013198109