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Will artificial intelligence replace human customer service? : the impact of communication quality and privacy risks on adoption intention
Song, Mengmeng; Xing, Xinyu; Duan, Yucong; Cohen, Jason F. - In: Journal of retailing and consumer services 66 (2022), pp. 1-17
Persistent link: https://www.econbiz.de/10013209640
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How about non-human tour guides? : the influence of AI tour guides' dress and conversation style on the intention of consumers to continue using them
Wang, Yuchen; Song, Mengmeng; Guo, Rui; Duan, Yucong - In: Journal of travel and tourism marketing 40 (2023) 9, pp. 849-862
Persistent link: https://www.econbiz.de/10014513589
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What are the obstacles in the way to "avoid landmines"? : influence of electronic word-of-mouth dispersion on order decision from the self-construal perspective
Song, Mengmeng; Law, Chun Hung Roberts; Duan, Yucong - In: International journal of hospitality management 107 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10014227677
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Techno-invasion and job satisfaction in China : the roles of boundary preference for segmentation and marital status
Wu, Jinnan; Guo, Shanshan; Zhang, Wenpei; Shin, Donghee; … - In: Human systems management : HSM 41 (2022) 6, pp. 655-670
Persistent link: https://www.econbiz.de/10013475177
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Local optimality conditions for a family of hidden convex optimization
Song, Mengmeng; Xia, Yong; Liu, Hongying - In: INFORMS journal on optimization 5 (2023) 4, pp. 340-355
Persistent link: https://www.econbiz.de/10014433474
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Towards a problem-value-constraint framework for maximising business value through minimising under design and over design
Duan, Yucong; Fu, Guohua; Sun, Xiaobing; Tang, Mingdong - In: International journal of services technology and management 22 (2016) 1/2, pp. 120-141
Persistent link: https://www.econbiz.de/10011645324
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Signaling quality through price guarantee window for technology-related products
Li, Zhiguo; Xie, Faqi; Zhang, Han; Zhang, Hongwu - In: European journal of operational research : EJOR 313 (2024) 2, pp. 669-677
Persistent link: https://www.econbiz.de/10014456621
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Confidentiality and information sharing in supply chain coordination
Li, Lode; Zhang, Hongtao - In: Management science : journal of the Institute for … 54 (2008) 8, pp. 1467-1481
Persistent link: https://www.econbiz.de/10003757516
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Energy in China : an introduction to China and its contemporary energy situation
Bekker, G. A.; Segers, R. T.; Zhang, H. - 2007
Persistent link: https://www.econbiz.de/10003652802
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Model uncertainty, limited market participation, and asset prices
Cao, H. Henry; Wang, Tan; Zhang, Harold H. - In: The review of financial studies 18 (2005) 4, pp. 1219-1251
Persistent link: https://www.econbiz.de/10003352816