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Young children's influence on family consumer behavior
Bertol, Kátia Eloisa
;
Broilo, Patricia Liebesny
; …
- In:
Qualitative market research : an international journal
20
(
2017
)
4
,
pp. 452-468
Persistent link: https://www.econbiz.de/10011814301
Saved in:
2
Pre-purchase information search : too many sources to choose
Broilo, Patricia Liebesny
;
Espartel, Lélis Balestrin
; …
- In:
Journal of research in interactive marketing : …
10
(
2016
)
3
,
pp. 193-211
Persistent link: https://www.econbiz.de/10011567073
Saved in:
3
Altruistic punishment : a consumer response to service failure
Silva, Renata Gonçalves Santos
;
Broilo, Patricia Liebesny
- In:
Journal of marketing theory and practice
25
(
2017
)
4
,
pp. 421-435
Persistent link: https://www.econbiz.de/10011771104
Saved in:
4
The effects of store environment elements on customer-to-customer interactions involving older shoppers
Tomazelli, Joana
;
Broilo, Patricia Liebesny
;
Espartel, …
- In:
The journal of services marketing
31
(
2017
)
4/5
,
pp. 339-350
Persistent link: https://www.econbiz.de/10011742690
Saved in:
5
Food retailing in Brazil : a general view
Barcellos, Marcia Dutra de
;
Basso, Kenny
;
Espartel, …
- In:
European retail research
28
(
2014
)
1
,
pp. 119-139
Persistent link: https://www.econbiz.de/10011285506
Saved in:
6
The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior
Tomazelli, Joana Boesche
;
Rohden, Simoni F.
;
Espartel, …
- In:
Service business
18
(
2024
)
1
,
pp. 133-159
Persistent link: https://www.econbiz.de/10014504746
Saved in:
7
Consumer reactions to technology in retail: choice uncertainty and reduced perceived control in decisions assisted by recommendation agents
Rohden, Simoni F.
;
Espartel, Lélis Balestrin
- In:
Electronic commerce research
24
(
2024
)
2
,
pp. 901-923
Persistent link: https://www.econbiz.de/10015062812
Saved in:
8
Do ongoing relationships buffer the effects of service recovery on customers̕ trust and loyalty?
Santos, Cristiane Pizzutti dos
;
Basso, Kenny
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
3
,
pp. 168-192
Persistent link: https://www.econbiz.de/10009553733
Saved in:
9
Antecedents of the client's trust in low- versus high-consequence decisions
Terres, Mellina da Silva
;
Santos, Christiane Pizzutti dos
; …
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 26-37
Persistent link: https://www.econbiz.de/10010531133
Saved in:
10
The impact of flattery : the role of negative remarks
Basso, Kenny
;
Santos, Cristine Pizzutti dos
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
2
,
pp. 185-191
Persistent link: https://www.econbiz.de/10010338531
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