Services are characterised by the integration of customers while the service is produced. This integration leads to interruptions in the processing of a customer order until the customer provides the missing input. Since customer behaviour can be planned to a certain extent only challenges in...

There are estimates that up to 30% of hospital costs are due to inefficiently coordinated hospital processes. As a result many hospitals have tried to model and to reengineer their business processes. These efforts have very often been abandoned, because the normally constructed total models of...

This paper provides a description of the production process by comparing different frameworks in which to analyze the relations between inputs and output. The analyses are performed on a representative sample of Italian manufacturing firms. We employ both parametric and non-parametric analysis....

This study discusses a novel method called automatic process measurement, which is based on the idea of mining process data from workflow logs. We improve the process mining technique by using Bluetooth wireless technology to do real-time acquisition of process data. The automatic measurement...

An innovative firm with private information about its indivisible process innovation chooses strategically whether to apply for a patent with probabilistic validity or rely on secrecy. By doing so, the firm manages its rivals' beliefs about the size of the innovation, and affects the incentives...

Gegenstand dieses Artikels ist die Vorstellung und Evaluierung zweier Methoden zur Geschäftsprozessmodellierung. Im Einzelnen handelt es sich um sogenannte 'erweiterte ereignisgesteuerte Prozessketten (eEPKs)' einerseits und die 'Business Process Modeling Notation (BPMN)' andererseits. Im Fokus...