Similar Search Results

The smiling mask in service encounters: The impact of surface and deep acting

Lo, Sheng Chung; Huang, Kai-Ping - In: International Journal of Management, Economics and … 6 (2017) 1, pp. 40-55

The purpose of the study was to examine the impact of emotional labor mechanisms (surface acting and deep acting) on service encounters. The literature review has been conducted to examine how two mechanisms impact on employees and customers. The study suggested that as far as employees are...

Persistent link: https://www.econbiz.de/10011646499

Examining the linkage between political skill, emotional labor strategies, and individual outcomes: Evidence from Chinese hotel industry

Usman, Muhammad; Luo, Fan; Anwar-ul-Haq, Muhammad - In: Pakistan Journal of Commerce and Social Sciences (PJCSS) 17 (2023) 3, pp. 484-506

The purpose of this study is to examine the linkage between political skill, emotional labor strategies, and two individual level outcomes; emotional exhaustion and subjective career success in the context of Chinese hotel industry. Political skill is hypothesized to have negative impact on...

Persistent link: https://www.econbiz.de/10014439696

Longitudinal Analysis of Immigrant Occupational Mobility: A Test of the Immigrant Assimilation Hypothesis

Chiswick, Barry R.; Lee, Yew Liang; Miller, Paul W. - 2002

tests the hypotheses using data on adult males from the Longitudinal Survey of Immigrants to Australia. The theoretical … includes data on pre-immigration occupation, the ?first? occupation in Australia (at 6 months) and the occupation after about 3 ….5 years in Australia. The hypotheses are supported by the empirical analysis. …

Persistent link: https://www.econbiz.de/10010262795

Corporate social responsibility, customer orientation, and the job performance of frontline employees

Korschun, Daniel; Bhattacharya, C. B.; Swain, Scott D. - 2013

A study involving a Global 500 company finds that frontline employees' perceptions of corporate social responsibility (CSR) can contribute to their customer orientation (self-rated) and objective job performance (supervisor-rated) by activating social identification processes. Employees identify...

Persistent link: https://www.econbiz.de/10010352094

Securely attached, strongly committed? On the influence of attachment orientations on organizational commitment

Schusterschitz, Claudia; Geser, Willi; Nöhammer, Elisabeth - In: Zeitschrift für Personalforschung (ZfP) 25 (2011) 4, pp. 335-355

The paper at hand is the first that explores the notion of attachment orientations, i.e. attachment anxiety and attachment avoidance, influencing individual attachment towards an organization, i.e. employees' affective, normative and continuance commitment. Findings of a questionnaire survey...

Persistent link: https://www.econbiz.de/10010292621

Affekte, Urteile und die Teilnahmemotivation

Martin, Albert - 2008

Der vorliegende Beitrag befasst sich mit dem Verhältnis von Gefühl, Urteil und Verhalten. Konkret geht es um die Beziehung zwischen der emotionalen Befindlichkeit bei der Arbeit und der Beurteilung der Arbeitssituation sowie der Verbundenheit mit dem Arbeitgeber. Als Grundlage der empirischen...

Persistent link: https://www.econbiz.de/10010309747

Fluktuationsneigung und Commitment: Eine empirische Betrachtung bei F&E-Mitarbeitern

Weller, Ingo - 2001

Aufbauend auf einer Befragung von F&E-Mitarbeitern wird eine empirische Analyse des Zusammenhangs zwischen Zufriedenheitsfacetten und Arbeitsplatzmerkmalen, dem organisationalen Commitment und der Fluktuationsneigung durchgeführt. Zur Erstellung des Analyserahmens wird auf Erkenntnisse der...

Persistent link: https://www.econbiz.de/10010292420

Choice of pension scheme and job mobility in Britain

Disney, Richard; Emmerson, Carl - 2002

This paper examines the choice of pension scheme and job mobility in Britain. Workers in Britain can choose to belong wholly to the social security (public pension) programme, or to a company-provided plan (occupational pension), or to purchase their own individual pension. We use household...

Persistent link: https://www.econbiz.de/10010293043

Labour mobility - an adjustment mechanism in Euroland? Empirical evidence for Western Germany, France and Italy

Puhani, Patrick A. - 1999

The purpose of this paper is to evaluate whether labour mobility is likely to act as a sufficient adjustment mechanism in the face of asymmetric shocks in Euroland. To this end, we estimate the elasticity of migration with respect to changes in unemployment and income on the basis of regional...

Persistent link: https://www.econbiz.de/10010297645

Taxation and unemployment: an applied general equilibrium approach for Germany

Boeters, Stefan; Böhringer, Christoph; Feil, Michael - 2002

This paper presents an applied general equilibrium model for Germany. The model integrates specific labour market institutions in an otherwise standard general equilibrium framework. There are sectoral wage negotiations for two skill types of workers between firms and trade unions. The...

Persistent link: https://www.econbiz.de/10010298083

1
2
3
4
5
6
7
8
9
10
Next
Last