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Examining the linkage between political skill, emotional labor strategies, and individual outcomes: Evidence from Chinese hotel industry

Usman, Muhammad; Luo, Fan; Anwar-ul-Haq, Muhammad - In: Pakistan Journal of Commerce and Social Sciences (PJCSS) 17 (2023) 3, pp. 484-506

The purpose of this study is to examine the linkage between political skill, emotional labor strategies, and two individual level outcomes; emotional exhaustion and subjective career success in the context of Chinese hotel industry. Political skill is hypothesized to have negative impact on...

Persistent link: https://www.econbiz.de/10014439696

The smiling mask in service encounters: The impact of surface and deep acting

Lo, Sheng Chung; Huang, Kai-Ping - In: International Journal of Management, Economics and … 6 (2017) 1, pp. 40-55

The purpose of the study was to examine the impact of emotional labor mechanisms (surface acting and deep acting) on service encounters. The literature review has been conducted to examine how two mechanisms impact on employees and customers. The study suggested that as far as employees are...

Persistent link: https://www.econbiz.de/10011646499

Longitudinal Analysis of Immigrant Occupational Mobility: A Test of the Immigrant Assimilation Hypothesis

Chiswick, Barry R.; Lee, Yew Liang; Miller, Paul W. - 2002

tests the hypotheses using data on adult males from the Longitudinal Survey of Immigrants to Australia. The theoretical … includes data on pre-immigration occupation, the ?first? occupation in Australia (at 6 months) and the occupation after about 3 ….5 years in Australia. The hypotheses are supported by the empirical analysis. …

Persistent link: https://www.econbiz.de/10010262795

Corporate social responsibility, customer orientation, and the job performance of frontline employees

Korschun, Daniel; Bhattacharya, C. B.; Swain, Scott D. - 2013

A study involving a Global 500 company finds that frontline employees' perceptions of corporate social responsibility (CSR) can contribute to their customer orientation (self-rated) and objective job performance (supervisor-rated) by activating social identification processes. Employees identify...

Persistent link: https://www.econbiz.de/10010352094

Securely attached, strongly committed? On the influence of attachment orientations on organizational commitment

Schusterschitz, Claudia; Geser, Willi; Nöhammer, Elisabeth - In: Zeitschrift für Personalforschung (ZfP) 25 (2011) 4, pp. 335-355

The paper at hand is the first that explores the notion of attachment orientations, i.e. attachment anxiety and attachment avoidance, influencing individual attachment towards an organization, i.e. employees' affective, normative and continuance commitment. Findings of a questionnaire survey...

Persistent link: https://www.econbiz.de/10010292621

Affekte, Urteile und die Teilnahmemotivation

Martin, Albert - 2008

Der vorliegende Beitrag befasst sich mit dem Verhältnis von Gefühl, Urteil und Verhalten. Konkret geht es um die Beziehung zwischen der emotionalen Befindlichkeit bei der Arbeit und der Beurteilung der Arbeitssituation sowie der Verbundenheit mit dem Arbeitgeber. Als Grundlage der empirischen...

Persistent link: https://www.econbiz.de/10010309747

Fluktuationsneigung und Commitment: Eine empirische Betrachtung bei F&E-Mitarbeitern

Weller, Ingo - 2001

Aufbauend auf einer Befragung von F&E-Mitarbeitern wird eine empirische Analyse des Zusammenhangs zwischen Zufriedenheitsfacetten und Arbeitsplatzmerkmalen, dem organisationalen Commitment und der Fluktuationsneigung durchgeführt. Zur Erstellung des Analyserahmens wird auf Erkenntnisse der...

Persistent link: https://www.econbiz.de/10010292420

Can the changing nature of jobs account for national trends in job satisfaction?

Green, Francis; Tsitsianis, Nicholas - 2004

We investigate whether trends in job satisfaction, which arguably signal trends in worker well-being, can be explained by changes in the quality of jobs. There were falls in job satisfaction in both Britain and Germany. Elsewhere job satisfaction has been either stable or declining very slowly....

Persistent link: https://www.econbiz.de/10010290649

The Impact of Training on Labour Mobility

Felstead, Alan; Green, Francis; Mayhew, Ken; Pack, Alan - 1999

The paper investigates the impact of different types of training on the mobility expectations of workers, using two new data sets, one of individuals the other of firms. The innovation is that the data incorporate measures of the degree of transferability of training, improved information on the...

Persistent link: https://www.econbiz.de/10010443331

Are Home Owners Really More Unemployed?

Munch, Jakob Roland; Rosholm, Michael; Svarer, Michael - 2003

This paper investigates the effects of home-ownership on labour mobility and unemployment duration. We distinguish between finding employment locally or by being geographically mobile. We find that home ownership hampers the propensity to move for job reasons but improves the chances of finding...

Persistent link: https://www.econbiz.de/10010261596