Relationships between emotional labor, job performance, and turnover
Year of publication: |
2011
|
---|---|
Authors: | Goodwin, Robyn E. ; Groth, Markus ; Frenkel, Stephen |
Published in: |
Journal of vocational behavior. - Amsterdam [u.a.] : Elsevier, ISSN 0001-8791, ZDB-ID 120151-7. - Vol. 79.2011, 2, p. 538-548
|
Subject: | surface acting | deep acting | Arbeitspsychologie | Organizational psychology | Emotion | Arbeitsleistung | Job performance | Arbeitsmobilität | Labour mobility | Callcenter | Call centre | Australien | Australia |
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