Results from classic queueing theory are shown to be useful for capacity planning of largescale multi-server systems. In the field of mainframe systems on-line monitoring and dynamic workload management care for the fulfilment of short-term performance goals with respect to service class...

Capacity planning for large-scale systems like mainframe installations is typically based on rather coarse historical workload data. Hence, it is advisable to employ techniques and tools that use the same macroscopic (high-level) view of the overall system. We follow the classic approach known...

This paper explores the role of trust in coordinating teams operating at the interface between multiple functions and organisations in strategic alliances. To understand the issues faced by these teams, we study cognitive & relational factors between partners and focus on the process of trust...

The study focuses on Interim-Management as a so far rarely discussed phenomenon of the flexible firm. Contradicting popular leadership perception, the authors argue that Interim-Management does not constitute a leadership paradox but can be explained by established organization theory. In...

The research question of the article is: Does the competence-based view, representing a theory of sustaining competitive advantage, offer simultaneously a comprehensive theory of the firm? In order to develop an answer, it appears to be necessary to elaborate the theoretical basis of the...

Die Erfolgswirkungen des Human- und Organisationskapitals werden bislang mit Daten von Unternehmen aus mehreren Branchen untersucht. Dem überlegen wäre eine branchenfokussierte, insider-ökonometrische Forschungsstrategie. Dies wird anhand der veröffentlichten Studien begründet und mit einer...

The question of whether firms gain competitiveness through local networks and clusters becomes more relevant than ever as globalization proceeds. This is particularly true for traditional and craft-based clusters, districts and business networks. A central question emerging for these types of...

Insurance products are distributed both by independent and dependent agents, although the use of independent agents is more costly. The product quality hypothesis states that independent agents provide both insurers and customers with higher service quality and therefore, remain on the market....

This paper provides a comparative analysis of statistical methods to evaluate the consumer perception about the quality of Services of General Interest. The evaluation of the service quality perceived by users is usually based on Customer Satisfaction Survey data and an ex-post evaluation is...