werden, ob sich die mit der Einführung des Ombudsmannverfahrens verbundenen Hoffnungen auf eine größere Kundenzufriedenheit …The ombudsman system of the German Banks Association will celebrate its tenth anniversary on the 1st of July 2002. This …

period 1998-2005 and discusses the results from the perspective of corporate bank strategy. Methodologically the existing … calculative costs of capital, and a model specification built on the modern understanding of banks as centers of value creation …. The results of the conducted static and dynamic regression analyses show that profitable banks operate with higher …

directions since then: Italy privatized its publicly-owned banks while Germany has maintained a large share of state …-owned savings banks. Contemporaneously, banks in both markets engaged heavily in mergers and acquisitions. We analyze how these … activities have affected banks' productivity in the period 1994-2004, differentiating between technical change, efficiency change …

identification. In Italy, banks who belong to the PattiChiari consortium have implemented policies aimed at increasing transparency …We investigate the causal effect of financial literacy on financial assets, exploiting banks information policies for … individuals have their main bank account in one bank in the PattiChiari consortium to instrument their financial literacy level …

Since 1994, the German banking market is confronted with an entry wave of direct banks. This banking innovation may be … technologies during a period of rising cost competition and pulled by a change in the demand for selling efforts by banks. Within a …

, die Beziehungen zwischen Mitarbeiterzufriedenheit (MiZu) und Kundenzufriedenheit (KuZu) statistisch für insgesamt 52 …

satisfaction. Bank managers are recommended to formulate operations and marketing strategies that focus on desires of customers to …

the determinants of bank inefficiency 2) Mergers and acquisitions between mutual banks in Italy: an analysis of the …1) Are Italian mutual banks efficient? Evidence from two different cost frontier techniques, by Juan Sergio Lopez …, Alessandra Appenini, and Stefania P.S. Rossi. The aim of the first paper is to analyze the efficiency of co-operative banks in …