Kropsu-Vehkapera, Hanna; Isoherranen, Ville - In: Journal of Industrial Engineering and Management (JIEM) 11 (2018) 3, pp. 429-444
Purpose: Knowledge work productivity is a key area of improvement for many organisations. Lean approach is a sustainable way to achieve operational excellence and can be applied in many areas. The purpose of this novel study is to examine the potential of using lean approach for improving...