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This study aims to investigate, through the development and operationalized constructs of service quality, service charge, perceived value, and customer satisfaction; customer satisfaction and its determinants of the banking industry in Bangladesh. An exploratory factor analysis and structural...
Persistent link: https://www.econbiz.de/10011938313
offer their patients at regular times. To assess the magnitude of these effects, this study analyzes the effects of low … staff-to-patients ratios on patient outcomes empirically. We use the variation of patient admissions over time as a proxy … demand on outcomes is biased upwards. The reason is that when demand is high more patients with a higher unobservable frailty …
Persistent link: https://www.econbiz.de/10010264742
This paper provides a comparative analysis of statistical methods to evaluate the consumer perception about the quality of Services of General Interest. The evaluation of the service quality perceived by users is usually based on Customer Satisfaction Survey data and an ex-post evaluation is...
Persistent link: https://www.econbiz.de/10010270942
times than patients with statutory health insurance (SHI) in German acute hospital care. This behavior may be driven by the …This paper shows that patients with private health insurance (PHI) are being offered significantly shorter waiting …
Persistent link: https://www.econbiz.de/10010265826
In this paper we investigate the existence of a two-tier medical system in the German acute care hospital sector using … data from a survey of 483 German hospitals. The focus of our analysis lies on the impact of hospital concentration on the … probability of discrimination of patients with different health insurances in regard to the access to medical services. Accounting …
Persistent link: https://www.econbiz.de/10010309798
neglect the competition between health care providers for patients which is crucial for medical quality. This third field of …
Persistent link: https://www.econbiz.de/10010269923
Approximately one in every thousand hospital patients dies because of preventable adverse events. Empirical findings …
Persistent link: https://www.econbiz.de/10010292511
Using a rich sample of admission records from New Orleans Touro Infirmary, we examine the in-hospital mortality risk of … free and enslaved patients. Despite a higher mortality rate in the general population, slaves were significantly less … likely to die in the hospital than the whites. We analyze the determinants of in-hospital mortality at Touro using Oaxaca …
Persistent link: https://www.econbiz.de/10010277319
Hinblick auf ein leistungsfähiges und effektives Standortsystem der Krankenhaus- und Gesundheitsversorgung sind infrage …Current development trends in the restructuring of the hospital landscape, in particular the mergers of smaller … equal living conditions, and an efficient and effective system of hospital and health care locations. This requires spatial …
Persistent link: https://www.econbiz.de/10013548672
(ICHEC). Next, the research examines the impact of increases in temperature on use of emergency in-patient hospital care in …
Persistent link: https://www.econbiz.de/10015051818