This study aims to investigate, through the development and operationalized constructs of service quality, service charge, perceived value, and customer satisfaction; customer satisfaction and its determinants of the banking industry in Bangladesh. An exploratory factor analysis and structural...

This paper provides a comparative analysis of statistical methods to evaluate the consumer perception about the quality of Services of General Interest. The evaluation of the service quality perceived by users is usually based on Customer Satisfaction Survey data and an ex-post evaluation is...

This paper uses a McFadden choice model to measure the importance of destination, household and seasonal characteristics on the tourism destination choices of Irish households. The analysis is based on quarterly survey data of Irish households' travel destinations between 2000 and 2006. In...

There is a growing interest in cross-border medical care and its comparative advantages. In addition, medical care can be defined as a local assurance good. Little research is being carried out in this field. This paper discusses the individual considerations for medical treatment offered at...

There is a growing emphasis on the role of trade in health services (telehealth, health tourism and retirement, investments and deployment of medical professionals) in easing fiscal constraints, generating jobs and income, improving infrastructure and financing, and upgrading the capacities of...

Die Studie setzt sich zum Ziel, empirisch fundierte Aussagen zur Wechselbereitschaft und Abwanderungsgefahr aus scheinbar stabilen Haus- bzw. Hauptbankverbindungen zu treffen. Hierbei stehen die potentiellen Wechselgründe genauso im Blickpunkt wie die möglichen Gründe, einen Wechsel nicht zu...

We study the impact a redistribution of income has on the decisions of a health care innovator and the utility of consumers. We find that income redistribution from rich to poor increases the quality of the medical innovation, reduces its price and increases the utility of some of the consumers...

This study is to identify the positive association of food quality, restaurant service quality, physical environment quality, and customer satisfaction with revisit intention of customers at fast food restaurants. Additionally, word of mouth is investigated as moderator on the relationship of...