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Monitoring the Quality of Services in Electronic Banking
Jovovic, Radislav; Lekic, Elvis; Jovovic, Miroslav - In: Journal of Central Banking Theory and Practice 5 (2016) 3, pp. 99-119
assess the bank’s quality and client’s satisfaction with them, in order to be able to monitor, correct and improve the …
Persistent link: https://www.econbiz.de/10012217839
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Die Qualität von Berufsakademien aus Unternehmenssicht - eine empirische Untersuchung
Naujoks, Petra - 2007
Gegenstand der Arbeit ist die Qualität von Berufsakademien aus Arbeitgebersicht. Es erfolgt zunächste eine Aufarbeitung der theoretischen Grundlagen für Dienstleistungsqualität, insbesondere aus der Perspektive von Bildungsinstitutionen, insbesondere von Berufsakademien. Anschließend...
Persistent link: https://www.econbiz.de/10010304287
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Automated teller machine network market structure and cash usage
Snellman, Heli - 2006
This study discusses the effects of the Automated Teller Machine (ATM) network market structure on the availability of … cash withdrawal ATM services and cash usage.The aim and novelty of the study is to construct the ATM equation.The study … also contributes to the earlier discussion on the effects of ATMs on cash usage.The monopolisation of ATM network market …
Persistent link: https://www.econbiz.de/10012148902
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Determinants of customer satisfaction of banking industry in Bangladesh
Uddin, Mohammed Belal; Akhter, Bilkis - In: Pakistan Journal of Commerce and Social Sciences (PJCSS) 6 (2012) 2, pp. 242-256
satisfaction. Bank managers are recommended to formulate operations and marketing strategies that focus on desires of customers to …
Persistent link: https://www.econbiz.de/10011938313
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Who Holds the Reins? – Banks in the Crossfire of Global Platforms
Mattila, Juri; Seppälä, Timo; Lähteenmäki, Ilkka - 2018
Banking and financial services have traditionally been a heavily regulated industry where technology alone has not been a sufficient factor to transform the operating architectures of the industry. The pervasive view in the financial industry has been that digitalization and its integrational...
Persistent link: https://www.econbiz.de/10012037706
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Digitale Transformation im Bankwesen: Welche IT-Investitionen erhöhen die Eigenkapitalrentabilität und Kundenzufriedenheit?
Heinrich, Carlo Honoré; Lehrbass, Frank; FOM … - 2024
In einer panel-ökonometrischen Studie von 6 international operierenden Banken über 37 Quartale untersuchen wir vier verschiedene Digitalisierungsmaßnahmen hinsichtlich ihres Effekts auf den Return on Equity. Ein Fixed-Effects-Modell mit einem R² von 36% zeigt auf, dass der RoE bei Vorliegen...
Persistent link: https://www.econbiz.de/10015064743
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Relación entre la calidad de servicio y la satisfacción del consumidor: Su evaluación en el ambito del turismo termal
Alén González, M. E.; Fraiz Brea, J. A. - In: Investigaciones Europeas de Dirección y Economía de … 12 (2006) 1, pp. 251-272
Service quality and satisfaction are constructs that have received so much attention in marketing literature; they had been the central elements of many investigations. However, the relationship between them is not still clear. Because of it, in the present work, a model which picks up the causal...
Persistent link: https://www.econbiz.de/10010280372
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Direct Banking - A Demand Pull and Technology Push Innovation
Neuberger, Doris - 1997
Since 1994, the German banking market is confronted with an entry wave of direct banks. This banking innovation may be explained by developments on the supply side as well as on the demand side. It is pushed by developments in telecommunication technologies during a period of rising cost...
Persistent link: https://www.econbiz.de/10010319302
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Auswirkungen von Niedrigzinsen auf das Verhalten von Banken in Dänemark
Lerbs, Oliver; Pirschel, Jenny - 2017
Persistent link: https://www.econbiz.de/10011719254