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This study aims to investigate, through the development and operationalized constructs of service quality, service charge, perceived value, and customer satisfaction; customer satisfaction and its determinants of the banking industry in Bangladesh. An exploratory factor analysis and structural...
Persistent link: https://www.econbiz.de/10011938313
The purpose of this Special Issue is to show progress regarding current research and literature on the theme of "Current Trends in Tourism under COVID-19 and Future Implications for Sustainability". In particular, this Special Issue of the peer-reviewed international journal Sustainability...
Persistent link: https://www.econbiz.de/10014520969
This paper provides a comparative analysis of statistical methods to evaluate the consumer perception about the quality of Services of General Interest. The evaluation of the service quality perceived by users is usually based on Customer Satisfaction Survey data and an ex-post evaluation is...
Persistent link: https://www.econbiz.de/10010270942
achievement, social competence, training-specific 'jobability', training- specific autonomous activity. The results show a clear …
Persistent link: https://www.econbiz.de/10010292541
This article considers cognitive distance and combined competence as predictors of concrete outcomes in co … projects managers in partnering organisations, addressing technical and scientific competence, R&D management competence and … competence being developed appear to be better predictors of concrete project outcomes than geographic distance, differences in …
Persistent link: https://www.econbiz.de/10010299501
[...] The aim of the study is to provide a comparative overview of policy and practice concerning the development and implementation of key competences in the education systems of the 27 Member States of the European Union. In particular, the study assesses the implementation of the 8 key...
Persistent link: https://www.econbiz.de/10010326605
principals. The "governor's dilemma" results from the tradeoff between agent competence and principal control. Competent agents … impedes agent competence by constraining the development and exercise of agent capabilities. If a principal emphasizes control …, it limits agent competence and risks policy failure; if it emphasizes competence, it provides opportunistic agents …
Persistent link: https://www.econbiz.de/10011824110
the most essential change caused by intellectual capital has taken place in relation to competence because the focus is … shifting from individual’s competencies to collective competence. Changes in work environment, work community and employee …
Persistent link: https://www.econbiz.de/10010285017
implicitly assume that countries have a universal understanding of justice. But this assumption is rather questionable. With … regard to the existing cultural differences in the understanding of justice the transferability of elements of health care … systems is not always given. A transfer usually requires a thorough examination of the ideas of justice in each country. This …
Persistent link: https://www.econbiz.de/10010300530
', der entlang von vier Dimensionen eine Balance zwischen den Werten Freiheit, Gemeinschaft und Gerechtigkeit herzustellen … problems with the values of justice and community and how organizations seek to address and partially solve these tensions. We …
Persistent link: https://www.econbiz.de/10011306998