Showing 1 - 10 of 1,997
Der Beitrag diskutiert Kundenerfahrung als Bezugsrahmen, der die beiden Konstrukte Kundenerlebnis und Kundenvertrautheit umfasst. Kundenerfahrung wird konzeptionalisiert als Kundenerlebnis im Sinne eines Maßstabs für die Qualität der Kundenerfahrung (positiv/negativ). Die Einflussstärke der...
Persistent link: https://www.econbiz.de/10011428810
Banking and financial services have traditionally been a heavily regulated industry where technology alone has not been a sufficient factor to transform the operating architectures of the industry. The pervasive view in the financial industry has been that digitalization and its integrational...
Persistent link: https://www.econbiz.de/10012037706
In einer panel-ökonometrischen Studie von 6 international operierenden Banken über 37 Quartale untersuchen wir vier verschiedene Digitalisierungsmaßnahmen hinsichtlich ihres Effekts auf den Return on Equity. Ein Fixed-Effects-Modell mit einem R² von 36% zeigt auf, dass der RoE bei Vorliegen...
Persistent link: https://www.econbiz.de/10015064743
backbone, to which new variables such as trust and risk were added, since they are likely to be influenced by security and … relationships between trust, risk, intention to use, as well as the other relationships present in the original TAM model, in the …
Persistent link: https://www.econbiz.de/10010368685
This paper empirically examines the effects of discriminatory fees on ATM investment and welfare, and considers the role of coordination in ATM investment between banks. Our main findings are that foreign fees tend to reduce ATM availability and (consumer) welfare, whereas surcharges positively...
Persistent link: https://www.econbiz.de/10011506704
Anzahl von Unternehmen, die sich freiwillig dem Datenschutz verpflichten, allerdings nutzen auch viele Unternehmen und …
Persistent link: https://www.econbiz.de/10014501301
the most suffered the biggest loss in confidence in institutions, particularly in trust in government and the financial …We document that trust in public institutions - and particularly trust in banks, business and government - has declined … over recent years. U.S. time series evidence suggests that this partly reflects the pro-cyclical nature of trust in …
Persistent link: https://www.econbiz.de/10010274853
the most suffered the biggest loss in confidence in institutions, particularly in trust in government and the financial …We document that trust in public institutions and particularly trust in banks, business and government has declined … over recent years. U.S. time series evidence suggests that this partly reflects the pro-cyclical nature of trust in …
Persistent link: https://www.econbiz.de/10010278438
of approaches: control or trust. The management literature has put a lot of attention on these two modes that play an …
Persistent link: https://www.econbiz.de/10010352071