Following the massive impact of the Covid-19 pandemic on the global economy and on small and medium-sized enterprises (SMEs) in particular, the concept of resilience has experienced a renaissance. As an organizational concept, business model resilience describes the extent to which an...

Services are characterised by the integration of customers while the service is produced. This integration leads to interruptions in the processing of a customer order until the customer provides the missing input. Since customer behaviour can be planned to a certain extent only challenges in...

Financial services are characterised by the integration of customers while the service is being delivered. This integration leads to interruptions and thus delays in the processing of a customer order until for example the customer provides the missing input. Because customer behaviour can only...

Cartel detection is usually viewed as a key task of either competition authorities or compliance officials in firms with an elevated risk of cartelization. We argue that customers of hard core cartels can have both incentives and possibilities to detect such agreements on their own initiative...

Describimos y fundamentamos la tendencia creciente a utilizar medidas no financieras para la medición del rendimiento empresarial (business performance measurement), así como una axonomía de estas medidas y el impacto del movimiento de la calidad total en las prácticas de medición. Las...

This paper analyzes national and regional efficiency and total factor productivity of Spanish hotels. The nonparametric frontier DEA methodology has been used to assess the levels of efficiency of the hotel firms and Malmquist indices to estimate the productive change in the period 2001-2008....

A central aspect of the industrial evolution in the advanced economies is the phenomenon called servitization. In general, the term servitization or product-service transition is used to highlight the change, where the tangible offering of a manufacturing firm is augmented with intangible...

We study the heterogeneity of family firms using registry data on all private firms in Sweden. We restrict our sample to firms with at least one employee, and we define a family firm as a firm where two or more individuals among the owners or the board of directors are related. We focus on the...

Input Output Analysis is a powerful tool to formally analyze the economics of service production in business terms. Through its methodology, it is able to integrate different approaches from other disciplines and address their shortcomings in terms of production theory. This review paper...

This paper studies how asymmetric information over inputs affects workers' response to incentives and self-selection at the workplace. Using daily records from a Peruvian egg production plant, we exploit a sudden change in the worker salary structure and find that workers' effort, firm profits,...