This concept paper is an input to ongoing preparatory work for the new four-year work programme of Eurofound 2013–2016. It is based on the outcome of a joint working group between Eurofound and the European Institute for Public Administration (EIPA). In addition, the paper includes...

This study on the functioning of retail electricity markets for consumers in the EU is the follow up to the first market study conducted in 2009/2010, and published by the European Commission in 2010. The objectives of the current study are to investigate if a well-functioning electricity market...

The key objective of this multi-method, exploratory study was to investigate advertising and marketing practices in online social media (OSM) from the perspective of consumer behaviour and consumer protection. It aimed to identify and assess commercial practices in the context of OSM that could...