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Nachhaltige Kundenbindung für Städtereisende im Schienenpersonenfernverkehr
Müller, Susanne - In: Zeitschrift für Tourismuswissenschaft 6 (2014) 1, pp. 91-96
customer satisfaction.  …
Persistent link: https://www.econbiz.de/10014624358
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Teacher communication preferred over peer interaction
Small, Felicity; Dowell, David; Simmons, Peter - In: Journal of International Education in Business 5 (2012) 2, pp. 114-128
by students? Expectations and satisfaction are important constructs in the delivery of a service product, and how these … model for online interactions with students' expectations and level of satisfaction with tools that are currently being used … unknown. This study focuses on the student perspective of online tools. The aim of this paper is to measure students …
Persistent link: https://www.econbiz.de/10014878098
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Sense of attachment to place and fulfilled preferences, the mediating role of housing satisfaction
Khozaei, Fatemeh; Ramayah, T.; Sanusi Hassan, Ahmad; … - In: Property Management 30 (2012) 3, pp. 292-310
Purpose – This study aims to examine the possibility that housing satisfaction mediates the relationship between … to 751 students residing in residence halls at a public university in Malaysia. The respondents were asked to choose …. Findings – The results of the survey revealed that housing satisfaction partially mediated the relationship between fulfilled …
Persistent link: https://www.econbiz.de/10014971790
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Student satisfaction and impact of leadership in private universities
Arif, Seema; Ilyas, Maryam; Hameed, Abdul - In: The TQM Journal 25 (2013) 4, pp. 399-416
understand dynamics of student satisfaction and loyalty in private universities of Pakistan. The model suggests that two leading …Purpose – The purpose of this paper is to discuss the differing views of the students studying in private universities … in Pakistan about quality and the gap that exists between their expectations and actual experiences from the services …
Persistent link: https://www.econbiz.de/10015032036
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A Recent Systematic Review on Simulation Modeling and Emergency Departments
Oueida, Soraia; Kadry, Seifedine; Char, Pierre Abi - In: International Journal of Public Health Management and … 2 (2017) 1, pp. 40-68
order to alleviate these problems, propose corresponding solutions and increase patient satisfaction. …
Persistent link: https://www.econbiz.de/10012047108
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Mobile Application for Patients' Waiting Time Control and Management of Diagnostic Imaging Examinations
Zarakovitis, Dimitrios; Tsoromokos, Dimitrios; … - In: International Journal of Reliable and Quality … 7 (2018) 4, pp. 20-33
Geographic information systems (GIS) are useful informative systems for reducing the waiting time of diagnostic imaging examinations. ArcGIS software is used to develop a digital questionnaire which is used as a data collection tool. The information concerns the patients' personal information,...
Persistent link: https://www.econbiz.de/10012047341
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Estimating Key Performance Indicators of a New Emergency Department Model
Oueida, Soraia; Kadry, Seifedine; Ionescu, Sorin - In: International Journal of User-Driven Healthcare (IJUDH) 7 (2017) 2, pp. 1-16
In this article, a real-life Emergency Department (ED) is studied and analyzed in order to propose areas for improvement in its operations and patient flow. EDs are in native very busy and complex systems where medical facility treatments are provided to arriving patients without any prior...
Persistent link: https://www.econbiz.de/10012048533
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Competition for Quality of Services under Net Neutrality and Prioritization
Kim, Jeong-Yoo - In: Review of Network Economics 21 (2022) 2, pp. 51-81
Abstract This paper examines the effect of prioritization on competing CPs’ incentives to invest to improve their quality of service (QoS). We show that in the single-homing case, no CP makes a positive amount of investment under net neutrality because the effect of reducing delay is shared by...
Persistent link: https://www.econbiz.de/10014618961
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Complexity complicates lean: lessons from seven emergency services
Mazzocato, Pamela; Thor, Johan; Bäckman, Ulrika; … - In: Journal of Health Organization and Management 28 (2014) 2, pp. 266-288
Purpose – The purpose of this paper is to explain how different emergency services adopt and adapt the same hospital-wide lean-inspired intervention and how this is reflected in hospital process performance data. Design/methodology/approach – A multiple case study based on a realistic...
Persistent link: https://www.econbiz.de/10014872461
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An empirical study of a novel managing customer power model and business performance in the mobile service industry
Alotaibi, Youseef; Liu, Fei - In: Business Process Management Journal 20 (2014) 6, pp. 816-843
(SQ), business process time (BPT), business process cost (BPC) and customer satisfaction (CS). Design … by using the proposed numerical model, the customers’ satisfaction can be improved. Research limitations …
Persistent link: https://www.econbiz.de/10014688509