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Lele, Milind M.
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Managing service quality : MSQ ; an international journal
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Soundings - Man-Made Islands
Lele, Milind M.
- In:
Across the board
(
2005
),
pp. 15-17
Persistent link: https://www.econbiz.de/10006691522
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"Monopoly Thinking" Can Make Your R&D More Effective
Lele, Milind M.
- In:
Research technology management
46
(
2003
)
5
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pp. 34-49
Persistent link: https://www.econbiz.de/10006253644
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Reaping Rewards - Does customer satisfaction drive profit performance?
Lele, Milind M.
;
Pingitiore, Gina
;
Rees, Mark
- In:
Marketing research : a magazine of management and …
17
(
2005
)
1
,
pp. 32-38
Persistent link: https://www.econbiz.de/10007098898
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Keep your market definitions up to date - Or risk losing your customers
Lele, Milind M.
- In:
Managing service quality : MSQ ; an international journal
7
(
1997
)
5
,
pp. 253-257
Persistent link: https://www.econbiz.de/10007197690
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After-sales service - necessary evil or strategic opportunity?
Lele, Milind M.
- In:
Managing service quality : MSQ ; an international journal
7
(
1997
)
3
,
pp. 141-145
Persistent link: https://www.econbiz.de/10007199301
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