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International journal of electronic customer relationship management : IJECRM
9
International journal of productivity and quality management : IJPQM
5
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International journal of quality and service sciences
3
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The determinants of the transportation outsourcing strategy for the express delivery company
Lee, Chia-chi
;
Lin, Tyrone T.
;
Cheng, Pei-chu
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Service business
7
(
2013
)
2
,
pp. 207-225
Persistent link: https://www.econbiz.de/10010146464
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The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions
Davoud Nikbin
;
Ishak Ismail
;
Malliga Marimuthu
- In:
Service business
7
(
2013
)
3
,
pp. 419-435
Persistent link: https://www.econbiz.de/10010159913
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Factors influencing adoption of relationship marketing practices for overall growth of firm : an ISM-based model validation
Gupta, Ashish
;
Sahu, G. P.
- In:
International journal of electronic customer …
7
(
2013
)
1
,
pp. 21-44
Persistent link: https://www.econbiz.de/10010184750
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What hooks customers into using online reservation portals : a multichannel perspective
Al-Hawari, Mohammad Ahmad
- In:
International journal of electronic customer …
7
(
2013
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10010184751
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E-commerce and small tourism businesses in developing countries : drivers versus boundaries of adoption
Abou-Shouk, Mohamed
;
Lim, Wai Mun
;
Megicks, Phil
- In:
Tourism planning & development
10
(
2013
)
3
,
pp. 249-266
Persistent link: https://www.econbiz.de/10010184464
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6
Industrie-Management : Zeitschrift für industrielle Geschäftsprozesse
Berlin : GITO-Verl
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12.1996 -
Persistent link: https://www.econbiz.de/10008382479
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How many steps to quality? : from deming cycle to DMAIC
Gershon, Mark
;
Rajashekharaiah, Jagadeesh
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 475-489
Persistent link: https://www.econbiz.de/10010146205
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Systematic imporvement of value streams : fundamentals of value stream oriented process management
Kuhlang, Peter
;
Hempen, Sabine
;
Sihn, Wilfried
;
Deuse, …
- In:
International journal of productivity and quality …
12
(
2013
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10010146216
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The effects of partnership quality on business process outsourcing success in Malaysia : key users perspective
Ooi Ee
;
Hasliza Abdul Halim
;
Thurasamy Ramayah
- In:
Service business
7
(
2013
)
2
,
pp. 227-253
Persistent link: https://www.econbiz.de/10010146463
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10
A waterfall model of microfinance : innovation and entrepreneurship for sustainable development
Kunal
- In:
International journal of business and globalisation : IJBG
10
(
2013
)
4
,
pp. 439-455
Persistent link: https://www.econbiz.de/10010184611
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