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Relationships, the role of individuals and knowledge flows in the internationalisation of service firms
Lindsay, Valerie; Chadee, Doren; Mattsson, Jan; … - In: International journal of service industry management : IJSIM 14 (2003) 1, pp. 7-35
Persistent link: https://www.econbiz.de/10007106302
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Innovation in service internationalization: the crucial role of the frantrepreneur
Sundbo, Jon; Johnston, Robert; Mattsson, Jan; Millett, Bruce - In: Entrepreneurship and regional development : an … 13 (2001) 3, pp. 247-268
Persistent link: https://www.econbiz.de/10007112147
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Impact of Customer Preconsumption Mood on the Evaluation of Employee Behavior in Service Encounters
Liljander, Veronica; Mattsson, Jan - In: Psychology & marketing 19 (2002) 10, pp. 837-860
Persistent link: https://www.econbiz.de/10006972523
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Let marketers reclaim corporate strategy
Mattsson, Jan; Ramaseshan, Ram; Carson, David - In: Journal of strategic marketing 14 (2006) 2, pp. 165-174
Persistent link: https://www.econbiz.de/10007261695
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The Effect of Verbalized Emotions on Loyalty in Written Complaints
Mattsson, Jan; Lemmink, Jos; Mccoll, Rod - In: Total quality management & business excellence : an … 15 (2004) 7, pp. 941-958
Persistent link: https://www.econbiz.de/10007153238
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Organising for Market Segmentation in Banking: The Impact from Production Technology and Coherent Bank Norms
Eriksson, Kent; Mattsson, Jan - In: The service industries journal 16 (1996) 1, pp. 35-46
Persistent link: https://www.econbiz.de/10007317495
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An Empirical Assessment of Customer Satisfaction in Tourism
Chadee, Doren D.; Mattsson, Jan - In: The service industries journal 16 (1996) 3, pp. 305-320
Persistent link: https://www.econbiz.de/10007327803
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Using Service Process Models to Improve Service Quality: Examples from New Zealand
Mattsson, Jan - In: Managing service quality : MSQ ; an international journal 4 (1994) 1, pp. 47-51
Persistent link: https://www.econbiz.de/10007213582
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Measuring Performance in a First Class Hotel
Mattsson, Jan - In: Managing service quality : MSQ ; an international journal 4 (1994) 1, pp. 39-42
Persistent link: https://www.econbiz.de/10007213584
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Using Service Process Models to Improve Service Quality: Examples from New Zealand
Mattsson, Jan - In: Managing service quality : MSQ ; an international journal 4 (1994) 1, pp. 47-51
Persistent link: https://www.econbiz.de/10007218002