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Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu
;
Wang, Chih-wei
- In:
Service business
7
(
2013
)
2
,
pp. 307-328
Persistent link: https://www.econbiz.de/10010146460
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Shaping the competencies and behaviour of the insurance companies' employees in the process of creating the relations with customers
Grzebieniak, Andrzej
- In:
Folia oeconomica Stetinensia : FOS
11
(
2012
)
1
,
pp. 140-151
Persistent link: https://www.econbiz.de/10010148359
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3
The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions
Davoud Nikbin
;
Ishak Ismail
;
Malliga Marimuthu
- In:
Service business
7
(
2013
)
3
,
pp. 419-435
Persistent link: https://www.econbiz.de/10010159913
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4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Binghamton, NY : Haworth Press
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1.2002 -
Persistent link: https://www.econbiz.de/10008932868
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5
Vietnam
's socio-economic development : a social science review
Viên-kinh-tê-học, Hanoi
;
Viên-kinh-tê-Việt-nam, …
-
Hanoi
-
Nr. 1.1995 -
Persistent link: https://www.econbiz.de/10008336869
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Growth dynamics of Vietnamese enterprises by cohorts of firm size
Nguyet, Nguyen Thi
- In:
Vietnam's socio-economic development : a social science …
72
(
2012
),
pp. 3-17
Persistent link: https://www.econbiz.de/10010146298
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7
Institutional reform for sustainable growth
Lê-đăng-Doanh
- In:
Vietnam's socio-economic development : a social science …
74
(
2013
),
pp. 3-15
Persistent link: https://www.econbiz.de/10010184432
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8
Causal relationship between exports, FDI and income : the case of
Vietnam
Bhatt, P. R.
- In:
Applied econometrics and international development
13
(
2013
)
1
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010184483
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9
Journal of retailing and consumer services
London [u.a.] : Elsevier
;
anfangs: London : …
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1.1994 -
Persistent link: https://www.econbiz.de/10008374994
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10
Estimation of penalty costs in service industries
Mitra, Amitava
;
Patankar, Jayprakash G.
- In:
Advances in business and management forecasting
9
(
2013
),
pp. 47-57
Persistent link: https://www.econbiz.de/10010147161
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