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Changing from a product to a process perspective for service improvements in a manufacturing company
Cronemyr, Peter; Witell, Lars - In: The TQM magazine : the international bi-monthly for … 22 (2010) 1, pp. 26-41
Persistent link: https://www.econbiz.de/10008352814
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DMAIC and DMADV - differences, similarities and synergies
Cronemyr, Peter - In: International journal of six sigma and competitive … 3 (2007/08) 3, pp. 193-209
Persistent link: https://www.econbiz.de/10009853454
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Knowledge Overlapping Seminars: Conversational Arenas Supporting Joint Directed Action in Projects - A designed conversational seminar can lead to the shared understanding of a pro...
Mauléon, Christina; Cronemyr, Peter - In: Quality management journal : QMJ 18 (2011) 3, pp. 33-52
Persistent link: https://www.econbiz.de/10009185114
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Process Management 1-2-3 a maturity model and diagnostics tool
Cronemyr, Peter; Danielsson, Mikael - In: Total quality management & business excellence : an … 24 (2013) 7, pp. 933-944
Persistent link: https://www.econbiz.de/10010142511
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From expectations and needs of service customers to control chart specification limits
Gregorio, Ruben; Cronemyr, Peter - In: The TQM journal : the international review of … 23 (2011) 2, pp. 164-179
Persistent link: https://www.econbiz.de/10008851392
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Internalisation or externalisation?: Examining organisational arrangements for industrial services
Kowalkowski, Christian; Kindström, Daniel; Witell, Lars - In: Managing service quality : MSQ ; an international journal 21 (2011) 4, pp. 373-392
Persistent link: https://www.econbiz.de/10009178024
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Any way goes: Identifying value constellations for service infusion in SMEs
Kowalkowski, Christian; Witell, Lars; Gustafsson, Anders - In: Industrial marketing management : the international … 42 (2013) 1, pp. 18-30
Persistent link: https://www.econbiz.de/10010074146
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Changing quality initiative does the quality profile really change?
Johansson, Elisabeth; Witell, Lars; Elg, Mattias - In: Total quality management & business excellence : an … 24 (2013) 1, pp. 79-90
Persistent link: https://www.econbiz.de/10010074285
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The role of quality managers in contemporary organisations
Elg, Mattias; Gremyr, Ida; Hellstrm, Andreas; Witell, Lars - In: Total quality management & business excellence : an … 22 (2011) 8, pp. 795-807
Persistent link: https://www.econbiz.de/10009988221
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Customer co-creation in service innovation: a matter of communication?
Gustafsson, Anders; Kristensson, Per; Witell, Lars - In: Journal of service management 23 (2012) 3, pp. 311-328
Persistent link: https://www.econbiz.de/10009991453