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Handbuch Call-Center-Managemen...
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Harvard-Business-Manager : das Wissen der Besten
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Individuelle Förderpläne Personalentwicklung bei Mercedes-Benz
Henn, Harald
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Personal : Zeitschrift für Human Resource Management
47
(
1995
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1
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pp. 31-35
Persistent link: https://www.econbiz.de/10006154886
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Gestaltung des Wandels von der Funktions- zur Kompetenzhierarchie
Henn, Harald
- In:
Zeitschrift Führung + Organisation : ZfO
64
(
1995
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5
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pp. 304-309
Persistent link: https://www.econbiz.de/10006935997
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Call Center - der neue Dienst am Kunden - In Amerika demonstrieren Versandhäuser, Direktbanken und -versicherer schon des längeren, was es heisst, telephonische Anfragen zum Wohlge...
Schuler, Helga
;
Henn, Harald
- In:
Harvard-Business-Manager : das Wissen der Besten
21
(
1999
)
3
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pp. 91-102
Persistent link: https://www.econbiz.de/10007058125
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