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Using Course Management Systems to Enhance the Value of Student Evaluations of Teaching
Oliver, Richard L.; Sautter, Elise Pookie - In: Journal of education for business 80 (2005) 4, pp. 231-235
Persistent link: https://www.econbiz.de/10006417346
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SPECIAL ISSUE ON "SERVING CUSTOMERS AND CONSUMERS EFFECTIVELY IN THE TWENTY-FIRST CENTURY: EMERGING ISSUES AND SOLUTIONS" - Should We Delight the Customer?
Rust, Roland T.; Oliver, Richard L. - In: Journal of the Academy of Marketing Science 28 (2000) 1, pp. 86-94
Persistent link: https://www.econbiz.de/10006152485
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Section I: How Do Customers and Consumers Really Behave? - Whence Consumer Loyalty
Oliver, Richard L. - In: Journal of marketing 63 (1999), pp. 33-44
Persistent link: https://www.econbiz.de/10005964045
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An Empirical Test of the Consequences of Behavior- and Outcome-Based Sales Control Systems
Oliver, Richard L.; Anderson, Erin - In: Journal of marketing 58 (1994) 4, pp. 53-67
Persistent link: https://www.econbiz.de/10006002293
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Customer Delight: Foundations, Findings, and Managerial Insight
Oliver, Richard L.; Rust, Roland T.; Varki, Sajeev - In: Journal of retailing 73 (1997) 3, pp. 311-336
Persistent link: https://www.econbiz.de/10006630005
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Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction
Mano, Haim; Oliver, Richard L. - In: Journal of consumer research : JCR ; an … 20 (1993) 3, pp. 451-466
Persistent link: https://www.econbiz.de/10006687939
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Cognitive, Affective, and Attribute Bases of the Satisfaction Response
Oliver, Richard L. - In: Journal of consumer research : JCR ; an … 20 (1993) 3, pp. 418-430
Persistent link: https://www.econbiz.de/10006687942
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The relationships among consumer satisfaction, involvement, and product performance: A catastrophe theory application
Oliva, Terence A.; Oliver, Richard L.; Bearden, William O. - In: Operations research, Management science : OR MS ; the … 35 (1995) 5, pp. 573-576
Persistent link: https://www.econbiz.de/10006532431
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Attribute Need Fulfillment in Product Usage Satisfaction
Oliver, Richard L. - In: Psychology & marketing 12 (1995) 1, pp. 1-18
Persistent link: https://www.econbiz.de/10007007362
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A dynamic system simulation of leader and group effects on context for learning
Black, Janice A.; Oliver, Richard L.; Howell, Jon P.; … - In: The leadership quarterly : LQ ; an international … 17 (2006) 1, pp. 39-56
Persistent link: https://www.econbiz.de/10007802210