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Soundings - Man-Made Islands
Lele, Milind M. - In: Across the board (2005), pp. 15-17
Persistent link: https://www.econbiz.de/10006691522
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Reaping Rewards - Does customer satisfaction drive profit performance?
Lele, Milind M.; Pingitiore, Gina; Rees, Mark - In: Marketing research : a magazine of management and … 17 (2005) 1, pp. 32-38
Persistent link: https://www.econbiz.de/10007098898
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Keep your market definitions up to date - Or risk losing your customers
Lele, Milind M. - In: Managing service quality : MSQ ; an international journal 7 (1997) 5, pp. 253-257
Persistent link: https://www.econbiz.de/10007197690
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After-sales service - necessary evil or strategic opportunity?
Lele, Milind M. - In: Managing service quality : MSQ ; an international journal 7 (1997) 3, pp. 141-145
Persistent link: https://www.econbiz.de/10007199301