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Understanding the quality of relationships in consumer services: A study in a retail environment
Wong, Amy; Sohal, Amrik S. - In: International journal of quality & reliability management 23 (2006) 3, pp. 244-264
Persistent link: https://www.econbiz.de/10006359619
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Focus: Corporate Social Responsibility - Moving Beyond Supplier Auditing - Working with suppliers to adopt process-based solutions is often a more effective way to ensure complianc...
Wong, Amy - In: The China business review : the magazine of the … 34 (2007) 3, pp. 26-31
Persistent link: https://www.econbiz.de/10007738285
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An examination of the relationship between trust, commitment and relationship quality
Wong, Amy; Sohal, Amrik - In: International journal of retail & distribution management 30 (2002) 1, pp. 34-50
Persistent link: https://www.econbiz.de/10006437419
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The role of emotional satisfaction in service encounters
Wong, Amy - In: Managing service quality : MSQ ; an international journal 14 (2004) 5, pp. 365-376
Persistent link: https://www.econbiz.de/10007152329
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Customers' perspectives on service quality and relationship quality in retail encounters
Wong, Amy; Sohal, Amrik - In: Managing service quality : MSQ ; an international journal 12 (2002) 6, pp. 424-433
Persistent link: https://www.econbiz.de/10007163102
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Determinants and Outcomes of Relationship Quality
Wong, Amy; Zhou, Lianxi - In: Journal of international consumer marketing 18 (2006) 3, pp. 81-106
Persistent link: https://www.econbiz.de/10007267218
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Consumer Impulse Buying and In-Store Stimuli in Chinese Supermarkets
Zhou, Lianxi; Wong, Amy - In: Journal of international consumer marketing 16 (2003) 2, pp. 37-54
Persistent link: https://www.econbiz.de/10007103065
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Service quality and customer loyalty perspectives on two levels of retail relationships
Wong, Amy; Sohal, Amrik - In: The journal of services marketing 17 (2003) 4-5, pp. 495-513
Persistent link: https://www.econbiz.de/10007103446
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Service quality and customer loyalty perspectives on two levels of retail relationships
Wong, Amy; Sohal, Amrik - In: The journal of services marketing 17 (2003) 4-5, pp. 495-513
Persistent link: https://www.econbiz.de/10007104512
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Service quality and customer loyalty perspectives on two levels of retail relationships
Wong, Amy; Sohal, Amrik - In: The journal of services marketing 17 (2003) 5, pp. 495-513
Persistent link: https://www.econbiz.de/10007104665