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Critical Role of Leadership on Ethical Climate and Salesperson Behaviors

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Effect of Ethical Climate on Turnover Intention: Linking Attitudinal- and Stress Theory

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The validity of the SERVQUAL and SERVPERF scales: A meta-analytic view of 17 years of research across five continents

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Integrating Quality Improvement Tenets into the Marketing Curriculum

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Ethical Ideologies and Older Consumer Perceptions of Unethical Sales Tactics

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Exploring internal customer service quality - Service quality among internal organizational units is an often overlooked aspect of service delivery

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Sales force use of technology: antecedents to technology acceptance

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Formal and informal management control combinations in sales organizations - The impact on salesperson consequences

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Hiring for success at the buyer-seller interface

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